German Customer Support Specialist
£30,000 – £35,000Hybrid Working – 3 Days Office Based / 2 Days Remote – Hatfield
CCP are proud to work with an innovative international business that is looking to appoint a German Customer Support Specialist to join their growing operations team. This role is ideal for someone who enjoys problem‑solving, customer interaction, and working in a fast‑paced, technology‑driven environment.
The Role
You’ll be a key point of contact for German and English‑speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. You will work closely with internal teams to maintain a smooth customer experience while supporting day‑to‑day operational activity.
Key Responsibilities
- Manage incoming customer queries via internal systems and ticketing tools
- Provide support to German and English‑speaking customers
- Troubleshoot and resolve issues, escalating where necessary
- Support account administration and system updates
- Maintain accurate records and internal documentation
- Assist with reporting and tracking of key operational activity
- Monitor trends and highlight recurring issues or improvements
- Support testing and quality checks following system updates or changes
- Work closely with internal teams across Operations, Product, and Customer Experience
- Share customer insight to support service improvements
What We’re Looking For
- Previous experience in a customer service or client‑facing role
- Fluent German and English (written and spoken)
- Strong communication and organisational skills
- High attention to detail and accuracy
- Confident using Microsoft Office and internal systems
- Ability to work in a fast‑paced environment
- Proactive and solutions‑focused approach
- Strong time management and ability to prioritise workload
Desirable
- Experience with CRM or ticketing systems
- Background in technology or SaaS environments
- Further education or relevant qualifications
Why Apply?
- Hybrid working for better work‑life balance
- Join a growing international business
- Supportive and collaborative team environment
- Exposure to global operations and customers
- Opportunity for development and progression
If you’re fluent in German and English and enjoy delivering excellent customer support in a dynamic environment, this is a great opportunity to build your career.
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