Location: New York Street, Manchester / Hybrid working
Hours: Monday – Friday, 37.5 hours per week (8:00am – 4:30pm with a 1-hour lunch), plus one late shift per month
Salary: £34,000 per annum + up to £4,000 bonus
About the Role
We are looking for a motivated and experienced operational leader to join our Reed Screening team. In this role, you will be responsible for leading the day-to-day delivery of screening operations, ensuring service levels, quality standards, and compliance requirements are consistently met.
You will play a key role in driving team performance, developing leadership capability, and maintaining operational excellence within a fast-paced, regulated environment. This is an exciting opportunity for someone who thrives on accountability, enjoys developing others, and is passionate about continuous improvement.
Key Responsibilities
- Lead and oversee screening operations, ensuring delivery against SLAs, quality benchmarks, and compliance standards
- Manage resource planning, including capacity, forecasting, and headcount, to meet demand effectively
- Coach, mentor, and develop Team Leaders, fostering a high-performance, accountable culture
- Act as the escalation point for complex, sensitive, or high-risk screening decisions
- Build and maintain strong relationships with internal stakeholders and external clients
- Ensure all screening activity aligns with regulatory, legal, and contractual requirements
- Identify opportunities for process improvements and efficiencies, driving continuous operational development
- Monitor and analyse performance data to inform decisions and improve outcomes
About You
- Experience within a screening, compliance, or highly regulated environment is preferred
- Proven leadership experience, ideally with responsibility for managing Team Leaders or similar roles
- Strong understanding of risk management, quality assurance, and regulatory frameworks
- A confident decision-maker, able to balance operational demands with compliance considerations
- Excellent communication and stakeholder management skills
- A proactive, solutions-focused approach with a passion for driving performance and improvement
What Reed Offers
- Performance-related bonus of up to £4,000
- Clear career progression and structured development pathways
- Hybrid working options to support work-life balance
- Generous annual leave allowance and flexible benefits package
- Pension scheme and access to wellbeing support
- Paid sabbaticals and long-service recognition rewards
Apply
If you are an experienced operational leader looking to take the next step in your career and make a real impact within Reed Screening, we would love to hear from you. Apply today to join a collaborative and forward-thinking team.
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