About the Company
Our client is one of the UK’s largest independently owned Contract Electronics Manufacturers (CEMs), delivering world-class Electronics Manufacturing Services (EMS) and supply chain solutions to leading technology businesses across the UK and Europe.
Operating from a modern, high-tech environment, they support customers across a range of innovative sectors including commercial, space, defence, transport, audio, motorsport, and instrumentation. With the launch of a brand-new world-class facility, they are now looking for talented and ambitious individuals to join them during an exciting period of growth.
The Opportunity
Our client is seeking an experienced and customer-focused Account Manager to manage and grow key customer relationships while identifying new business opportunities.
This role is ideal for someone with a background in electronics manufacturing, EMS, or supply chain solutions who thrives in a fast-paced, customer-driven environment. You will act as the key link between customers and internal teams, ensuring exceptional service delivery, smooth project execution, and long-term partnership success.
Key Responsibilities
- Manage and develop relationships with assigned customer accounts, acting as the primary point of contact.
- Build strong partnerships with customers to support long-term business growth and customer satisfaction.
- Ensure customer requirements, technical needs, and expectations are communicated effectively across internal teams.
- Conduct regular customer meetings, both remotely and on-site, to review performance, discuss projects, and identify opportunities for growth.
- Identify and develop new sales opportunities within existing accounts while supporting wider business development activities.
- Collaborate with Sales and Marketing teams to support expansion strategies and drive new business opportunities.
- Lead pricing discussions, contract renewals, and proposal development to maximise revenue opportunities.
- Work closely with Engineering, Procurement, and Production teams to ensure successful project delivery.
- Monitor market trends, customer requirements, and competitor activity to provide commercial insight and strategic recommendations.
- Maintain accurate CRM records, including sales activity, customer interactions, and project updates.
- Prepare regular account performance reports and sales forecasts for senior management.
About You
The successful candidate will have:
- Experience within Electronics Manufacturing Services (EMS), Supply Chain as a Service (SCaaS), or a related industry.
- Proven account management and business development experience, with a track record of growing customer relationships and revenue.
- Strong communication and relationship-building skills, with the ability to engage confidently with both technical and commercial stakeholders.
- Excellent negotiation and contract management abilities.
- The ability to manage multiple projects and priorities while maintaining strong attention to detail.
- Proficiency in CRM systems and Microsoft Office applications.
- A proactive, results-driven approach with a strong focus on customer satisfaction.
- Flexibility and willingness to travel across England for customer meetings.
What’s on Offer
- Opportunity to join a rapidly growing technology manufacturing business.
- Work within a modern, clean, and innovative environment.
- Be part of an exciting expansion journey with a new world-class facility.
- Exposure to leading technology companies across multiple high-growth sectors.
- Competitive salary and opportunities for career progression.
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