Operations Manager

Company: HD Tech Recruit
Apply for the Operations Manager
Location: Norwich
Job Description:

HD Tech Recruit are working with a well-established company based in Norfolk to recruit an experienced HR Manager

This is a key management role, reporting to the Directors and General Manager, with responsibility for overseeing day-to-day operational duties, managing teams, and ensuring standards, compliance, and performance are maintained across the business.

Main Purpose of the Role

The successful candidate will support the senior leadership team by managing daily operational requirements, leading staff, resolving issues, and helping drive continuous improvement across the organisation.

Reports To

Directors and General Manager

Hours of Work

50 hours per week, as required by the role.

Essential Technical and Management Skills

The successful candidate will have:

A strong understanding and practical application of good people management practices

Leadership and line management experience

Strong problem-solving and tactical decision-making skills

Excellent written and verbal communication skills, including face-to-face and telephone communication at all levels

Knowledge of industry best practice and incident management systems

Experience in training design and delivery

A good understanding of current legislation and regulations relevant to the industry

Essential Personal Attributes

The ideal candidate will be:

Highly organised, with strong time management and prioritisation skills

A confident leader and team player

Able to build productive internal working relationships

Firm but fair when dealing with complaints, performance, or disciplinary matters

Self-motivated and able to use their own initiative

Committed to change, development, and continuous improvement

Determined, resourceful, and results-driven

Cooperative, flexible, and professional in their approach

Desirable Previous Experience

Previous experience in the following areas would be beneficial:

Line management or supervisory experience

At least 2 years’ experience in a similar managerial role

Design and delivery of driver induction and training programmes

Experience working within a transport, logistics, freight, or similar operational environment

Benefits

The company offers a strong benefits package, including:

Salary exchange scheme to help maximise personal income and future pension contributions

Personal accident cover

Employee of the Month scheme

Christmas bonus gift vouchers

24/7 access to doctors and dentists, with prescriptions delivered to your door

Benefits extended to immediate family members

Access to legal professionals and wellbeing consultants

One-to-one support covering legal disputes, dietary and meal planning, smoking cessation, and more

Death in service scheme worth £100,000 plus annual salary

Discounted gym membership at Gain Fitness

Posted: May 25th, 2026