Head of Operations
Crawley
About People’s Partnership:
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone’s a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
Role Overview:
We’re looking for a visionary Operational and Customer Services leader to lead the Employer Administration and Client Banking business area. Shaping the strategic direction for multiple operational teams, whilst ensuring operational excellence of a function critical to customer outcomes and organisational reputation.
- Provide operational leadership within Financial Services including end to end or back-office processes / customer journey. Ideally within Pensions but we are open to exceptional leaders from wider financial services.
- With multiple teams totalling c.70FTE, setting clear expectations and empowering teams to deliver high-quality Employer Administration and Client Banking and payroll operations.
- This role is pivotal in driving innovation through AI and automation, enabling scalable, efficient, and future-ready operations
What You’ll Bring:
- Proven experience in leadership of financial services, pensions, or banking operations
- Inspirational people leader with a passion for customer service and continuous improvement.
- Ability to influence cross-functional teams and senior stakeholders.
- Excellent communicator with a track record of delivering results.
- Strong understanding of regulatory frameworks including Consumer Duty, Taxation, and Insolvency
- Strategic thinker with a track record of delivering transformational change.
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Subsidised restaurant in our Crawley office
- Volunteering days and charity payroll giving
- Onsite gym
- Ride-to-Work scheme
- Social clubs and events
Disability Statement
People’s Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People’s Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
…