Who are we?
Europa Worldwide Group is an ambitious and independently owned logistics business. We operate across three divisions – Europa Road, Europa Air & Sea, and Europa Warehouse and our continued success has earned us a place in The Sunday Times Top Track 250 for three consecutive years.
With 15 sales offices across the UK and Ireland, plus a strong and expanding international footprint in Europe, and countries such as, Hong Kong, China, India, and Dubai, we’re investing heavily in our people, our infrastructure, and our future.
If you’re looking to be part of a forward-thinking organisation where your contribution genuinely makes an impact, Europa is a place where you can grow and thrive.
We are looking for
A Credit Controller to join our Europa team. The role will involve working within a team, as well as on your own initiative and supporting. The ideal candidate will have experience within an administration role, customer service knowledge and strong communication skills.
What can we offer in return?
- Competitive salary of £26k to £34k depending on level of skill, plus a performance-based bonus after probation.
- Convenient Onsite Amenities: Free car parking and an onsite canteen for your convenience.
- Generous Time Off: Benefit from 25 days of annual leave.
- Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.
- Benefits portal: where you access a wide range of exclusive discounts, company benefits, wellbeing resources and much more.
- Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.
- Referral Rewards: Generous referral bonus when you refer a friend to work with us!
- Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.
- Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awards
What you will be doing:
- Credit control/accounts receivable experience with a focus on debt collection and cash recovery.
- Ability to manage high-volume customer contact via phone and email to resolve outstanding balances.
- Experience using systems (e.g. WebSend) to issue invoices and raise queries (price disputes, customs, POD, goods not received).
- Skilled in escalating overdue accounts, including legal action and working with external agencies where required.
- Strong organisation and attention to detail, maintaining accurate notes, diaries, and follow-up actions.
- Experience with reconciliations, unallocated cash, and basic financial adjustments/journals.
- Confident producing and interpreting aged debt reports and working with internal teams to reduce debt.
- Excellent communication skills and a proactive, problem-solving approach
Our Ideal Person:
- Excellent communication skills to effectively direct customers and resolve their issues.
- Previous roles within credit control with 300 plus customers.
- Patience and empathy to handle customer disputes and queries diplomatically.
- Familiarity with using web portals for managing invoices and queries.
- Ability to produce and manage electronic invoices and statements.
- Can prioritise effectively and escalate issues appropriately when necessary.
- Detail-oriented to ensure all customer interactions and agreements are documented correctly.
- Strong organisational skills to manage multiple customer accounts and follow up on action dates.
- Understanding of credit management and experience with escalating cases to legal proceedings.
- Ability to work collaboratively with different departments to resolve customer issues.
- Strong interpersonal skills to liaise effectively with colleagues, credit managers, and external agencies.
- Maintain a high level of professionalism in all customer interactions and when handling sensitive information.
- Ability to handle challenging situations calmly and professionally.
Europa Worldwide Group do not accept agency CV submissions unless specifically requested/ engaged with the role by the Internal Talent Team. Please do not submit speculative CV’S to our Talent Team, Colleagues, Hiring Managers, or any branches/locations directly. Europa will not be responsible for any fees related to CV’s received in this unsolicited manner.
Please note – if you submit your CV, you are giving Europa Worldwide Group Ltd, and its subsidiaries consent to hold your personal data. All applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.
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