HR & Operations Director
Location: Chippenham / Hybrid
Salary: £45,000–£70,000 + Performance Bonus
About Us
Tracey Moloney Family Law is one of the UK’s fastest-growing boutique family law firms, built on the nationally recognised Legal Queen brand. We combine exceptional legal expertise with a modern, people-focused approach and ambitious growth plans.
As we continue to scale, we are looking for an experienced HR & Operations Director to help build the infrastructure, culture, and systems needed for the next phase of growth.
The Role
This is a senior leadership position with significant influence across the business. Reporting directly to the Managing Director, you will lead the people, operations, and organisational development strategy of a rapidly growing law firm.
You will be responsible for creating scalable systems, strengthening culture and performance, improving operational efficiency, and helping shape the long-term direction of the business.
This role is ideal for someone commercially minded, highly organised, and passionate about building high-performing teams within a modern professional services environment.
Key ResponsibilitiesHR & People
- Lead recruitment strategy, onboarding, and retention initiatives
- Oversee performance management, appraisals, and employee development
- Develop training pathways and internal progression structures
- Support managers with people-related matters and team performance
- Foster a positive, ambitious, and high-performing workplace culture
Operations
- Design and improve operational systems and workflows
- Streamline office operations, policies, and compliance processes
- Partner with finance on workforce planning and reporting dashboards
- Monitor KPIs and operational performance across the business
- Drive efficiency, accountability, and continuous improvement
Leadership
- Work closely with the Managing Director on strategic growth plans
- Help shape the future structure and scalability of the business
- Support implementation of new technology and operational tools
- Act as a key member of the senior leadership team
What We’re Looking For
- CIPD Level 5 qualification or equivalent experience
- Strong HR and operational leadership experience
- Experience within professional services or legal sector preferred
- Proven ability to build scalable systems in growing businesses
- Commercial awareness and strategic thinking
- Excellent communication and leadership skills
- Highly organised with strong problem-solving ability
- A proactive, solutions-focused mindset
What We Offer
- Competitive salary with performance bonus
- Hybrid and flexible working
- Significant autonomy and direct impact on the business
- Opportunity to join a fast-growing and modern law firm
- Genuine progression into senior leadership as the business scales
- Collaborative, ambitious, and supportive working culture
Why Join Us?
We are not a traditional law firm. We are building a modern, high-performance business with strong values, ambitious growth plans, and a nationally recognised brand.
This is an opportunity to join at an exciting stage of growth and play a key role in shaping the future of the firm.
Apply
Please send your CV and a short cover letter to:
tracey@moloneyfamilylaw.com
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