Salesforce Technical Lead – Field service Lightning (FSL)

• The Field Service Lightning Technical Lead/ Senior Developer should be able to help drive the FSL implementation being done by our client.
• He/she should help build solutions on Salesforce that fully leverage standard out-of-the-box functionality as well as custom solutions where appropriate with the goal of keeping the platform as standard and scalable as possible.
• He/she should have excellent understanding of Salesforce platform configuration and development.
• He/she should also possess strong communication and influence skills to discuss, interact and collaborate with both technical team members and business stakeholders.

The Role

• Provide technical leadership and guidance for FSL implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development
• Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to junior developers
• Provide the necessary guidance to estimate user stories

Your responsibilities:

• Clarify any ambiguity with the user story requirements and baseline the estimation
• Provide technical leadership, guidance and co-ordination for development, integration, data management, and application testing.
• Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions.
• Working with customers to analyze and resolve Salesforce and FSL product related issues/requirements
• Participate in the full software development life cycle from technical design to development, testing and deployment
• Design and develop solutions that best leverage the Salesforce FSL features to support critical business functions and meet project objectives, business requirements and customer goals
• Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
• Develop, test, and document custom development, integrations, and data migration elements of FSL implementation.

Your Profile

• Excellent understanding of Field service business – Workforce Management, Asset Service Management, Warranty & Service Contract Management –
• Salesforce Platform Architecture expertise
• Excellent knowledge of Salesforce FSL Configuration & Customization
• Strong SFDC Development Experience
• Integration skills
• 10+ years IT/FSM/SFDC experience preferable

Desirable skills/knowledge/experience:

• Able to guide & help the team for successful delivery of FSL engagements
• Experience working in a Global delivery environment, preferably in client facing roles and representing remotely located teams
• Problem solver able to think outside the box to new and repeat problem situations
• Good decision making– able to process available information and make the right decisions objectively

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