IT Programme Manager – Global Data Transformation
Location: Victoria, London
Hybrid working 3 days a week expected on site
A global retailer is undergoing a major multi year data and technology transformation is seeking an experienced IT Programme Manager to join its high impact Transformation function. This is a rare opportunity to play a pivotal role in a complex, international change programme that is reshaping how a world renowned brand operates, delivers value, and engages customers.
The Opportunity
You’ll join a fast paced, ambitious technology and change team, working closely with product managers, business sponsors, analysts, SMEs and engineering teams. This is not a traditional oversight-only programme role — it’s hands on, delivery focused, and central to driving outcomes across a diverse portfolio of strategic initiatives.
You will take ownership of end to end delivery across multiple projects, ensuring alignment with global markets, operational teams, and senior stakeholders. Expect to lead cross functional teams, shape delivery frameworks, and bring structure, clarity and momentum to a major data transformation journey.
Key Responsibilities
- Own the planning and delivery of assigned programmes and projects, ensuring successful execution across global markets.
- Operate within established delivery frameworks (waterfall, agile, hybrid) while maintaining a pragmatic, hands on approach to outcomes, risks and milestones.
- Continuously review technology projects, ensuring compliance, quality and alignment with best practice.
- Oversee project budgets, tracking and authorising spend, and acting as budget holder where required.
- Identify, assess and manage programme and project risks, defining tolerances and mitigation strategies.
- Lead process improvement initiatives and coach teams through business change.
- Directly project manage initiatives from inception to completion when needed.
- Mentor teams on delivery methods, tools and best practice.
- Manage governance structures for portfolio and project work.
- Own escalation processes, ensuring leadership visibility of emerging risks and issues.
- Produce clear, concise reporting for programme and portfolio tracking.
Skills & Experience
- Proven track record delivering complex, multi project programmes across geographies and time zones, ideally within retail or hospitality.
- Experience delivering ERP, finance, retail or large scale data transformation programmes.
- Strong background managing RFP processes, supplier validation and commercial proposal reviews.
- Demonstrated ability to build and lead cross functional project teams with clear roles, alignment and collaboration.
- Experience overseeing change management, including training, documentation and communication strategies.
- Ability to develop and evaluate business cases with a focus on value and ROI.
- Exceptional communication skills, with confidence presenting to senior stakeholders and facilitating workshops.
- Strong knowledge of project management methodologies (e.g., MSP, DSDM, SAFe, PRINCE2).
- Proficiency in MS Project, Jira and Confluence.
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