Senior Employee Relations Manager – London
At Verisure, we protect what matters most. As the #1 Alarm Company in the UK, Europe and Latin America, we support over 6 million customers worldwide, and we’re growing fast.
Recognised as a UK Top Employer 2026 (for the third year running), this is a great time to join one of the UK’s fastest growing consumer services businesses.
About the Role:
We are looking for an experienced and commercially minded Senior Employee Relations Manager to join our HR leadership team. This is a pivotal role for a proactive ER professional with strong employment law knowledge, exceptional stakeholder management skills, and a passion for driving positive workplace outcomes.
Reporting to the HR Director, UK&I, you will lead the Employee Relations function, overseeing the successful delivery of ER operations, complex case management, policy development, compliance, and governance. You will manage a team of ER Advisors ensuring the team delivers timely, pragmatic, and commercially focused ER support across the business.
This role requires a strategic thinker who can balance operational excellence with people-focused leadership, while continuously improving ER processes and contributing to the wider transformation of the HR function.
Key Responsibilities
- Lead the Employee Relations function, providing strategic guidance and expert advice to senior leaders and managers on a broad range of ER matters.
- Ensure all ER activities, processes, and casework are managed effectively, efficiently, and in line with employment legislation and company policies.
- Act as the escalation point for complex employee relations matters, including disciplinary, grievance, whistleblowing, and other sensitive cases.
- Partner closely with HR Business Partners to identify trends, mitigate risks, and support proactive ER strategies across the organisation.
- Lead, coach, and develop a team of ER Advisors and Junior HRBPs, creating a supportive and high-performing team culture.
- Support the preparation of employment tribunal documentation, reports, and case files where required.
- Develop and implement ER policies, procedures, and best practices that enhance compliance and employee experience.
- Deliver process improvements and support the ongoing transformation of the HR function through innovation and technology.
- Design and facilitate training for managers on employee relations processes, difficult conversations, and people management best practices.
- Manage long-term absence cases and Occupational Health referrals effectively and compassionately.
- Analyse and report on ER metrics to identify trends, measure success, and drive continuous improvement initiatives.
- Ensure ER risks, timelines, and potential cost impacts are effectively managed and communicated.
About You:
To be successful in this role, you will bring significant employee relations experience within a fast-paced commercial environment, along with a strong understanding of UK employment law and ER best practice.
You will also demonstrate:
- Proven experience managing complex ER casework from end to end.
- Strong leadership and coaching capabilities, with the ability to develop HR colleagues and managers.
- A pragmatic and commercially focused approach to problem-solving and decision-making.
- Excellent stakeholder management and influencing skills at all levels of the business.
- The ability to manage sensitive and high-pressure situations with professionalism and sound judgement.
- A collaborative mindset and passion for delivering shared success.
- A proactive, solutions-focused attitude with a continuous improvement mindset.
- Excellent written and verbal communication skills.
What We Offer:
- Opportunity to play a key strategic role within a growing organisation
- A collaborative and supportive HR leadership team
- Career development and progression opportunities
- Competitive salary and benefits package
If you are an experienced Employee Relations professional looking for an opportunity to make a significant impact within a dynamic organisation, we would love to hear from you.
ALL APPLICANTS MUST COMPLETE A DBS CHECK- PROVIDED BY THE COMPANY IF SUCCESSFUL.
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