The Schoeman Clinic — Specialist in Hormone, Longevity and Functional Medicine
Remote | Flexible Hours (Full-Time or Part-Time)
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At The Schoeman Clinic, we believe the most important healthcare isn’t what happens in a crisis — it’s what happens before. Led by Dr Gina Schoeman, we provide personalised, evidence-based care in hormone health, longevity medicine and functional medicine to patients across the UK and internationally.
We’re looking for a warm, organised and proactive Administrative Patient Liaison Officer to become the heart of our patient experience. This is a remote role with flexible hours, ideal for someone with a background in healthcare who genuinely enjoys helping people feel looked after.
What you will do:
Have a healthcare background and genuinely enjoy helping people feel cared for
• Serve as the first point of contact for new and existing patients — handling enquiries by phone, email and online with warmth and professionalism
• Guide patients through onboarding, including registration forms, pre-consultation blood test coordination and appointment scheduling
• Manage Dr Schoeman’s and the other doctors’ clinical diary, booking initial and follow-up consultations (video and in-person)
• Coordinate with external laboratories and diagnostic providers for blood work, genetic testing and specialist investigations
• Prepare patient files and clinical summaries ahead of consultations
• Follow up with patients post-consultation to ensure treatment plans, prescriptions and referrals are actioned smoothly
• Handle prescription requests, supplement orders and liaise with pharmacies
• Maintain accurate and confidential patient records in line with data protection and clinical governance standards
• Support billing, invoicing and payment processing for consultations and treatment packages
• Assist with general clinic administration, including email management, document preparation and filing
• Help manage the clinic’s social media presence, respond to online reviews and support marketing communications where needed
Who You Are:
• You have previous experience in a healthcare, clinical or medical administration setting
• You deliver excellent customer service — patients feel reassured, heard and cared for after every interaction
• You’re highly organised with strong attention to detail and can manage multiple priorities with ease
• You communicate clearly and compassionately, both in writing and on the phone
• You’re comfortable with digital tools — online booking systems, email platforms and basic CRM or patient management software
• You handle sensitive and confidential information with the utmost discretion
• You’re a self-starter who thrives working independently in a remote environment
Why Join Us
• Work alongside a leading specialist in hormone, functional and longevity medicine
• Flexible, remote working that fits around your life
• Be part of a growing clinic that is genuinely changing patients’ lives
• A supportive, purpose-driven environment where your contribution truly matters
If this sounds like you, we’d love to hear from you. Apply by sending your CV and a short cover note to info@theschoemanclinic.com or message us directly here on LinkedIn.
www.theschoemanclinic.com
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Company Description
The Schoeman Clinic is a highly respected healthcare provider offering exceptional medical services to patients. Dedicated to ensuring the highest quality of care, the clinic focuses on creating a personalised and supportive environment for patients and their families. With a commitment to innovation and excellence, The Schoeman Clinic prioritises patient satisfaction and well-being. The team is composed of passionate professionals who aim to deliver compassionate care and superior customer service.
Role Description
This is a full-time hybrid Administrative Patient Liaison Officer role based in the London Area, United Kingdom. Responsibilities include acting as the primary point of contact for patients, providing exceptional customer service, scheduling appointments, and managing patient records. The role also involves addressing patient queries, resolving concerns, ensuring efficient communication between patients and healthcare providers, and assisting with administrative tasks. The position allows flexibility for partial remote work.
Qualifications
- Strong Interpersonal Skills and Customer Service experience to effectively build rapport with patients and address their needs
- Analytical and Organisational Skills necessary for managing patient records, coordinating schedules, and ensuring seamless clinic operations
- Excellent Communication skills to handle patient inquiries and convey important information with clarity and professionalism
- Experience in Training or mentoring staff is a plus
- Ability to adapt in a hybrid work environment with a focus on time management and self-organisation
- Proficiency in using administrative and scheduling software is an advantage
- Prior experience in a healthcare or patient-focused environment is desirable
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