Summary
Working in our Visitor Experience department, you’ll work with a team of passionate and creative staff and volunteers at Giants Causeway.
Salary: £25,837.50 per annum
Contract: Permanent
Hours/ working pattern: 1950 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it’s like to work here
You’ll be based at Giant’s Causeway but may be required to work across other sites. Flanked by the wild North Atlantic Ocean and landscape the Giant’s Causeway is set in Northern Ireland’s only World Heritage Site surrounded by dramatic cliffs, for centuries it has inspired artists, stirred scientific debate, and captured the imagination of all who see it. You’ll be part of the team who welcomes and engages with our visitors from all over the world to this special place.
What you’ll be doing
As the largest conservation charity in Europe, we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day.
As a member of the storyteller team, it’s your role to ensure that the welcome our visitors receive is perfect and that they have an amazing experience. You’ll support the Visitor Experience Officers by providing guided tours to the Causeway, engaging with visitors at the Visitor Services Desk and ensuring our visitors receive a warm welcome.
You’ll deal with customer enquiries to help them enjoy their visit. Understanding how and why we engage our supporters is key. Working with our spirit of the place, you’ll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do. You’ll deliver high standards of presentation at the property and ensure all our communications with This job is all about ensuring our visitors have a great experience.
Who we’re looking for
We’d love to hear from you, if you have:
- focused on giving great service to everyone you meet
- a team player, but also happy to work on your own initiative
- well-organised and adaptable
- willing to learn new skills.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Substantial pension scheme of up to 10% basic salary
Free entry to National Trust places for you, a guest and your children (under 18)
Rental deposit loan scheme
Season ticket loan
EV car lease scheme (for roles that meet the salary criteria)
Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
Flexible working whenever possible
Employee assistance programme
Free parking at most Trust places
#NIJOBS
Ends: Jun 7th
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
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