Service Coordinator

Job Description We are looking for someone who thrives in a fast-paced, email-driven environment and who can communicate clearly, manage priorities effectively, and build strong working relationships across teams. The Service Coordinator contributes to meeting SLAs, reducing operational risk, and maximising customer satisfaction through accurate record-keeping and effective job allocation. Key Responsibilities Act as the central point of contact for service requests from customers and internal teams. Allocate work across cleaning teams within the Banking and O&P sectors. Manage reactive service requests by logging emails, formally accepting tasks, and routing requests accurately. Coordinate planned works, manage client queries, and handle Out of Office responses. Process and prioritise a high volume of emails (approximately 500–600 per day). Allocate jobs to in-house field cleaning teams or subcontractors as appropriate. Update clients clearly and accurately on actions taken and job progress. Support SLA performance through timely allocation, clear communication, and accurate system updates. Professional and Personal Competencies/Qualifications Experience in a similar role managing tickets, queries or high-volume inboxes. Confidence using computer-based systems and navigating workflow tools. Spreadsheet / Excel knowledge is beneficial. FM background is advantageous. Experience in temporary or agency roles considered, depending on circumstances. Strong work ethic with a proactive attitude and ability to hit the ground running. Ability to work effectively in a fast-paced environment. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,  #aplacetobeyou,  #facilitiesmanagement  ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….