Salesforce Insurance is at the forefront of delivering purpose‑built solutions that power the digital transformation of insurance businesses. We are looking for a Product Manager to lead the end‑to‑end product lifecycle, leveraging AI tools, Salesforce product, and technology stack to enhance solutions for the insurance industry.
Key Responsibilities
- Define and execute the product roadmap for insurance, ensuring alignment with business objectives and customer needs.
- Develop and maintain a comprehensive roadmap, balancing customer requirements, market opportunities, and technical feasibility.
- Identify and address key customer pain points ensuring the product delivers measurable value.
- Translate high‑level business requirements into detailed product specifications and actionable deliverables. Collaborate with engineering and UX teams to build scalable, intuitive, and high‑impact solutions.
- Lead cross‑functional teams through the product development lifecycle, from concept to deployment, ensuring timely delivery of milestones.
- Engage directly with customers, partners, and stakeholders to deeply understand pain points and translate them into actionable product requirements.
- Drive prioritization and trade‑offs across user experience, performance, and technical feasibility.
- Leverage data‑driven insights to iterate and improve product offerings continuously.
- Partner with sales, marketing, and enablement teams to ensure successful product launches and adoption. Work closely with them to define go‑to‑market strategies, positioning, and messaging for the product capabilities.
- Stay ahead of industry trends in AI, collaboration, automation, and enterprise service management to drive innovation.
- Serve as the voice of the customer, gathering and analyzing feedback from users, developers, and stakeholders to inform product decisions.
- Regularly present product updates, strategies, and results to the executive team ensuring alignment with organizational goals.
Required Qualifications
- 7+ years of experience in product management, with a proven track record of delivering complex technology products, preferably in the insurance domain.
- Bachelor’s Degree or equivalent experience in Computer Science, Engineering, Business, or a related field. Experience will be evaluated based on alignment to the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer work, etc.).
- Experience collaborating cross‑functionally with engineering, UX, marketing, and sales teams.
- Passion for solving complex problems with elegant, scalable solutions.
- Data‑driven decision‑making approach with strong analytical skills.
- Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non‑technical audiences.
- Experience in Agile product development, managing backlogs, sprints, and feature releases.
- Proven ability to develop and execute a comprehensive product strategy and roadmap that aligns with customer needs and market opportunities.
- Proven track record of delivering products that drive measurable business impact, including customer adoption, revenue growth, or market share expansion.
- Proven ability to navigate stakeholder alignment and communicate effectively with C‑suite executives and external partners.
- Strong understanding of artificial intelligence, machine learning, and their applications in operational settings.
- Ability to thrive in a fast‑paced, innovative environment, with a focus on delivering results.
- Prior experience in insurance domain is a plus but not required.
Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form. Salesforce is a recognised Disability Confident member under the UK Government Disability Confident employer scheme and will offer an interview to disabled applicants who meet the essential criteria for the role.
Equal Opportunity Employer
Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
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