Technical Services Delivery Manager (Deputy Head of FM)

Technical Services Delivery Manager (Deputy Head of FM)

Hours: Full Time

Location: York

Responsibilities

• Provide strong leadership and governance for the delivery of Hard and Soft FM services across the prison site, including mechanical, electrical, life safety, security, specialist, and water system maintenance.
• Oversee PPM generation, completion, reporting, and trend analysis, ensuring compliance with statutory, contractual, and SFG20 maintenance standards.
• Develop and implement maintenance and repair strategies to optimise asset lifecycle performance, with sustainability and continuous improvement at the forefront.
• Manage service delivery teams effectively, ensuring excellent performance, resource planning, budget management, and adherence to operational standards.
• Build and maintain strong working relationships with key stakeholders, including the Client, Prison Leadership Team, contractors, strategic partners, and internal Mitie teams.

Required Qualifications

• Experience in Hard FM service delivery and soft services management, ideally within a prison or secure environment.
• Appropriate Engineering qualification gained through apprenticeship or equivalent building services maintenance training.
• Health & Safety qualification such as IOSH (Essential) or NEBOSH (Desirable).
• Membership of a relevant professional body such as IWFM, CMI, or Tech/CMIOSH.
• Working knowledge of CAFM systems, PPM delivery, SFG20 maintenance schedules, and relevant legislation and industry best practice.

What’s in it for you?

• Opportunity to work within a high-profile and evolving secure environment.
• Career development and progression opportunities within Mitie.
• A collaborative and supportive working environment focused on innovation, sustainability, and continuous improvement.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Ashish Gautam at ashish.gautam@mitie.com.

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