STORE MANAGER MANCHESTER (SELFRIDGES)

Mission

The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success.

Responsibilities

• Lead by example and act as a brand ambassador, inspiring trust, commitment, and client‑centric excellence.
• Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation, and collecting best practices.
• Act as an agent of change.
• Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative); hold daily briefs and spend significant time on the shop floor.
• Foster the store team to craft personalized client journeys, using CX measurement programs to coach the team.
• Execute strategies to recruit new clients, host in‑store events, leverage digital tools, and create strong local business relevance, nurturing the store portfolio and enhancing relationships with VICs.
• Ensure a seamless and consistent client experience in‑store and remotely for all client types, following the brand’s selling experience and enhancing Italian hospitality.
• Ensure smooth organization of the team (front, back, and CARE) and the resources, challenging the status quo to bring innovation.
• Coach, develop, and retain high‑performing teams by providing ongoing feedback, recognition, and structured development opportunities; cultivate inclusivity and manage multicultural teams.
• Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.
• Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming, and company procedures.
• Be responsible for good maintenance, a safe environment, and the good functioning of the store.
• Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.

Profile

Soft Skills

• Client‑centric
• Client Relationship Development
• Entrepreneurial Mindset
• Networking
• Ownership
• Influence
• Caring Leadership
• People Development
• Team Management
• Observational Skills
• Impact Driven
• Growth Mindset
• Brand Sensitivity
• Proactivity
• Resilience

Hard Skills

• Business Development
• Retail Management
• Financial Management
• Sales Management
• Coaching
• Operational Excellence
• Compliance Management
• Knowledge of local market trends (competitors, luxury business, etc.)

#J-18808-Ljbffr…