Boutique Manager – Creed Boutique – Manchester

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the Role

We are seeking a Boutique Manager to join our Boutique in Manchester, opening in September 2026. This full‑time role of 37.5 hours per week involves overseeing the Creed Fragrance division, driving sales, delivering exceptional customer service, and managing a team of Luxury Brand Ambassadors.

Key Responsibilities

• Product Knowledge and Team Leadership: develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable; provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
• Sales Excellence and Stock Management: strategically achieve sales targets and maintain optimal stock levels; deliver exceptional customer service, create memorable experiences, and uphold visual merchandising standards at the fragrance counter.
• Relationship Management: cultivate and maintain strong relationships with stakeholders internally and externally; collaborate with external agencies to execute promotional activities effectively.
• Compliance and Administration: ensure adherence to company policies and streamline administrative processes for efficiency.
• Market Awareness: stay informed about industry trends and provide strategic insights to enhance business performance.
• Communication and Reporting: maintain transparent communication channels with superiors and stakeholders; provide regular reports on sales performance and relevant activities.
• Leadership and Motivation: exemplify positive leadership qualities, address challenges promptly, communicate expectations, and provide ongoing support and guidance.
• Promotional Activities: identify and capitalize on promotional opportunities to maximise brand visibility and sales; collaborate with relevant parties to ensure the success of promotional initiatives.

Qualifications & Skills

• Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
• Exceptional leadership abilities and effective team management skills.
• Extensive knowledge of luxury products, with a focus on fragrances.
• Demonstrated ability to exceed sales targets and drive business growth.
• Strong organisational skills and proficiency in administrative tasks.
• Familiarity with retail industry regulations and compliance standards.

Line of Reporting

This role reports to the Sales and Education Manager.

Benefits

• 32 days paid annual leave (pro rata for part time employees)
• Monthly competitive commission structure
• Extra day off for your birthday
• Product allocation with discounted rate
• Clothing allowance
• Contribution into company pension
• Career progression & training
• Length of service rewards

This role is based in our Creed Boutique, Manchester.

We are an equal opportunity employer and welcome candidates from all backgrounds to apply.

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