We are looking for an experienced and driven Head of Events – Delivery & Systems to lead the successful delivery of FSBs events strategy.
This is a key leadership role with end-to-end responsibility for our online events and webinars, while also overseeing support for local in‑person events through a dedicated team of Event Co‑coordinators. You will play a critical part in ensuring high‑quality event delivery, driving engagement, and maximising commercial opportunities.
Key Responsibilities
- Lead the delivery of FSBs events strategy, ensuring alignment with organisational goals
- Manage and develop a team of Event Co‑coordinators to achieve objectives and KPIs
- Oversee all online events and webinar delivery, ensuring a seamless user experience
- Manage and optimise the events software platform, resolving issues and working with IT on developments
- Collaborate with internal teams and external stakeholders, including sponsors and partners
- Support the delivery of in‑person events alongside field teams
- Develop and maintain event policies, guidance, GDPR compliance and customer processes
- Maximise income generation, lead generation and member retention through events
- Handle event‑related enquiries and complaints with a focus on excellent customer service
- Monitor, analyse and report on event performance and KPIs
- Manage budgets in line with departmental requirements
About You
You are a strategic thinker with strong leadership capability and a passion for delivering high‑quality events and customer experiences.
Essential experience and skills
- Proven experience delivering an events strategy at a strategic level, including KPI management
- Experience managing remote teams effectively
- Strong background in online events platforms and systems management
- Experience supporting and delivering in‑person events
- Competence in management information systems and Microsoft Office
- Experience handling customer enquiries and resolving complaints
- Ability to create engaging event marketing content for digital and local channels
- Strong organisational skills with the ability to manage multiple priorities and deadlines
- Event management or CMI qualification/training
- Experience working in a remote or home‑based environment
- Understanding of the challenges and needs of small businesses
Personal Attributes
- Excellent communication and relationship‑building skills
- Collaborative leadership style with the ability to influence across teams
- Proactive, solutions‑focused approach
- High standards and a passion for delivering excellence
- Flexible and adaptable mindset
Additional Requirements
- Willingness to travel across the UK, including occasional evenings and weekends.
- Full UK driving licence and access to a suitable vehicle for business use.
- A suitable home office environment aligned to the needs of the role.
- This role involves working from the Blackpool office two days per week.
What We Offer
- 26 days holidays per year plus bank holidays with the option to buy 3 days with your Annual Flex Pot
- Annual Flex Pot to spend on benefits including additional pension, additional holidays, additional critical illness cover, additional life cover, cycle to work scheme and discounted gym membership
- Health cash plan to claim back numerous benefits, including toward dental treatment, optical, chiropody, physiotherapy, counselling, health and wellbeing
- Critical illness and income protection insurance
- Enhanced Maternity and Paternity Pay
- Access to an employee assistance programme and mental health first aiders
*Applicable on completion of probationary period and subject to terms
As an equal opportunities employer, FSB is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and aspire to have a diverse and inclusive workplace, where all employees can bring their whole self to work. We strongly encourage suitably qualified applicants from a range of backgrounds to apply and join FSB. Candidates with a disability who require reasonable adjustments should contact the HR department.
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