Overview
Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.
In the UK and Ireland, we partner with venues such as Excel London, The O2, Wimbledon, Twickenham, Aviva Stadium, Tottenham Hotspur, Aston Villa and the Scottish Event Campus. We have expanded into Europe, operating venues in the Netherlands and Germany, including the Johan Cruyff Arena in Amsterdam and the Uber Arena in Berlin.
Our focus is on sustainability, wellbeing, diversity, and inclusion, and we are committed to reducing our carbon impact. We pay all team members at least the Real Living or London Living Wage.
Job Details
- Title: Business Systems Advisor
- Reports to: General Manager
- Location: NEC
- Sector: Levy UK&I
Role Purpose
Act as the first point of contact for Business Systems support across Group venues, providing system assistance, administration, and data handling.
Key Responsibilities
- Support & Incident Management: Serve as first-line support for system queries; triage, resolve, or escalate issues while maintaining clear communication with stakeholders; provide user guidance and contribute to how-to notes.
- Systems Administration: Maintain and configure core business systems under direction of the Manager to ensure reliability and quality outputs; produce regular management information.
- Data Protection & Governance: Handle sensitive personal data in secure environments following company policies.
- Operational Support: Complete refunds and reporting across payment systems; manage stocktake processes and administrative support to operational teams.
- Administration & Delivery: Manage day‑to‑day administrative requirements and support delivery of departmental standards and deadlines.
Skills & Experience
- High level of computer literacy with Microsoft Office and business systems.
- Strong organization and time‑management, proactive, flexible, self‑managed.
- Excellent customer care, teamwork, written and verbal communication with discretion.
- Experience in maintaining and configuring systems.
- Attention to detail and ability to produce high‑quality management information.
- Experience in systemic data protection and governance.
- Availability to work occasional weekends and evenings.
EEO Statement
We are an equal opportunity employer and welcome applicants of all backgrounds.
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