Senior D365 CE Business Analyst / Functional Consultant
Location: Remote, UK
Type: Permanent
A UK-based end‑user is looking for a Senior D365 CE Business Analyst / Functional Consultant to support ongoing business transformation across their Dynamics 365 Customer Engagement estate. This is a fully remote role, open to UK‑based candidates only.
What you’ll be doing
You will be responsible for leading business analysis activity across D365 CE change and improvement projects. This will include:
- Leading requirements gathering sessions with stakeholders across the business
- Analysing existing business processes and identifying areas for improvement
- Producing clear user stories, functional specifications and process documentation
- Mapping As‑Is and To‑Be processes using tools such as Visio, Miro or similar
- Working closely with project managers, developers, testers and business users
- Supporting configuration, testing, UAT and implementation activity
- Helping define workflows, business rules, integrations and system behaviours
- Supporting backlog management and delivery through Agile, Waterfall or hybrid methods
- Translating business needs into practical D365 CE solutions
- Acting as a key point of contact between business stakeholders and technical teams
What we’re looking for
You will need experience working in Dynamics 365‑led environments, ideally across D365 CE / CRM. Relevant experience could include:
- D365 CE Business Analyst experience
- D365 CE Functional Consultant experience with strong BA capability
- Experience across modules such as Sales Hub, Customer Service or Customer Insights
- Strong requirements gathering, stakeholder management and process mapping skills
- Experience writing user stories, acceptance criteria and functional documentation
- Understanding of system integrations, data flows and third‑party platforms
- Exposure to tools such as Azure DevOps, Jira, Confluence, Visio or Miro
- Experience supporting UAT, testing, release activity and post‑go‑live support
- Ability to manage multiple priorities in a changing environment
Any experience in payroll, workforce management, contractor management, EOR, compliance‑led environments or M&A/process consolidation would be useful, but is not essential.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
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