Job Title: Transport Contracts Monitoring Officer
Salary: £29,832 – £31,877 per annum
Hours: 35 hours per week
Location: Warndon Depot, Pershore Lane, Worcester
Team: Contracts and Compliance Team
Contract: Permanent Contract
The Role
We are looking for a committed and detail-focused Transport Monitoring Officer to support Worcestershire County Council in ensuring that transport services across the county are safe, reliable, and compliant. This is a varied, field‑based role where you will monitor contracted transport services, ensuring compliance with legislation and the council’s terms and conditions, while supporting continuous service improvement.
Key Responsibilities
- Undertake on‑site monitoring of contracted transport services across Worcestershire
- Ensure compliance with all relevant legislation, policies, and council standards
- Assess contractor performance against specifications and contractual requirements
- Record findings clearly and provide accurate, evidence‑based reports
- Investigate complaints, incidents, and non‑compliance, recommending appropriate action
- Work collaboratively with operators and internal teams to resolve issues and improve service delivery
- Support contract management, audit, and performance monitoring activities
- Support and assist with asset management and passenger transport timetable network
About You – Our Competency Framework
Delivering Results
- Takes responsibility for monitoring activities and follows through on actions
- Works efficiently and manages time effectively across a varied workload
- Maintains high standards of accuracy and attention to detail in all reporting
Working Together
- Builds positive and professional relationships with colleagues, contractors, and stakeholders
- Works collaboratively to resolve issues and improve outcomes
- Shares information appropriately and supports team objectives
Communicating and Influencing
- Communicates clearly and positively, both verbally and in writing
- Produces concise, accurate reports based on evidence
- Is able to challenge non‑compliance constructively and professionally
Customer Focus
- Understands the impact of transport services on residents and service users
- Strives to ensure safe, reliable, and high‑quality services
- Responds appropriately to concerns, complaints, and feedback
Making Evidence‑Based Decisions
- Collects and evaluates information from monitoring activities
- Makes balanced, informed judgements based on facts and policy
- Identifies risks and escalates issues where necessary
Personal Responsibility and Accountability
- Works independently and uses initiative in a field‑based role
- Maintains integrity and professionalism at all times
- Takes ownership of compliance and safeguarding responsibilities
Essential Requirements
- Experience in a compliance, monitoring, transport, or contract‑related role
- Strong observational and reporting skills
- Good knowledge of relevant transport legislation (or willingness to learn)
- Full UK driving licence and access to a vehicle
What We Offer
- A role where you can directly improve services for Worcestershire residents
- Supportive team environment and professional development
Benefits
- Great Holiday Entitlement: As well as bank holidays, you will receive 26 days paid holiday (pro‑rated for part‑time staff). This increases to 31 days after five years of service.
- Brilliant Pension Scheme: The Local Government Pension Scheme (LGPS) offers a career‑average pension within local government.
- Professional Learning & Development: Opportunities for continued learning and progression within the organisation.
- Flexible Working: Hybrid working arrangements to support a better work/life balance where possible.
Equality & Diversity
The County Council is committed to equality of opportunity for all citizens and celebrates the diversity of all its residents.
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