Senior Resident Engagement Officer

We are working with a Housing Association based in East London, recruiting for a Senior Involvement Officer on a Fixed Term contract.

The position is due to start immediately. The salary for this position is £39,000 – £40,000 depending on experience.

The ideal candidate will have relevant experience and be due to start immediately.

Duties will include (but are not limited to):

• Managing and delivering resident engagement activities with leaseholders for improvement and redevelopment projects
• Providing resident involvement advice to stakeholders and promoting customer involvement opportunities
• Organising and recording outcomes of local customer meetings and events
• Drafting board papers, supporting resident chairs in meetings, and ensuring accurate minutes and follow-up actions
• Resolving customer issues and complaints, liaising with the Complaints Resolution team as needed

Skills, knowledge and experience required:

• Recent experience within housing
• Experience working as a Community Engagement Officer or a Housing Officer position that involved resident engagement

Working hours:

• 35 hours per week
• Monday – Friday 9:00 – 17:00

Please note that you require recent experience to apply for this role.

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