A change is gonna come. Customer Success Manager.

Responsibilities and Qualifications

• The CSM will work for a high-growth, customer-centric, forward-thinking SaaS business.
• The CSM will earn £90,000, bonus, equity and excellent benefits.
• The CSM will enjoy a strong work/life balance culture and hybrid working.
• The CSM will be the human face of an award-winning suite of tech products.
• The CSM will be an agent of change and the driving force behind our CS function.
• The CSM will elevate the customer experience within our key accounts.
• The CSM will ensure our customers derive the maximum ROI and benefit from their product investment.
• The CSM will advocate the highest levels of customer satisfaction and represent their interests.
• The CSM will lead strategic reviews, maturity assessments and executive workshops.
• The CSM will drive adoption and engagement, and be a brand ambassador i.e. the face of our product.
• The CSM will be highly persuasive and able to persuade customers to embark on a journey.
• The CSM will work with Professional Services to provide specialised project-based expertise and help customers maximise value.
• The CSM will work with Sales to identify and expand new business opportunities within key accounts.
• The CSM will work with Account Management to bolster retention and renewals.
• The CSM will work with Product to develop new capabilities and offerings.
• The CSM will work with Marketing to share positive customer journeys and encourage customer advocacy.
• The CSM will boast a STEM Bachelors and/or Masters qualification.
• The CSM will be a highly accomplished individual, both personally and professionally.
• The CSM will have first-class communication skills, both written and oral.
• The CSM will have entrepreneurial flair, a can-do attitude, be hungry, ambitious, innovative and self-sufficient.

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