Administration Manager – Paediatrics/Obstetrics (Care Group D)
Are you looking for an interesting and rewarding career in the NHS, where you collaborate with our secretarial and admin team, and medical colleagues? Including making a real difference to the future of Children and Young people’s lives? If so, then Norfolk & Norwich University Hospital Paediatric department is the place for you.
Are you a budding person wishing to take the next step in your managerial career and further develop your skills in management and leadership?
We are a friendly, dynamic, and supportive team who will provide you with opportunities for continuing professional development and support you in the development of this role. You will be provided with a robust orientation programme to introduce you to our varied teams and developing clinical areas.
Main duties of the job
The post holder will support the operational team and manage the secretarial and clerical teams, ensuring the smooth running of the directorate in relation to its administrative patient services. This involves supporting with the delivery of performance targets, including waiting lists, finance and HR. Other key tasks will include supporting various projects/developments from inception to implementation.
The role will also include:
- Opportunity to develop managerial skills and take the next step into management in healthcare
- Working as part of a dynamic and supportive team
- Supporting improving the lives of children and young people working alongside the clinical teams
To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
Please note that this advertised position, which is part of occupation code 4141 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.
Job responsibilities
Manage and oversee the day-to-day operations of the relevant administrative teams, ensuring tasks are efficiently allocated and deadlines are met. Resolve issues and make necessary adjustments to staffing levels during periods of sickness or increased workload.
Conduct staff appraisals, identify training needs, and provide development opportunities for administrative staff. Ensure that mandatory training is completed, and that staff adhere to health and safety standards.
Lead the recruitment process for administrative positions, including ESRs, advertising roles, shortlisting candidates, conducting interviews, and onboarding new hires where required.
Ensure that the administrative functions adhere to patient access policies, departmental guidelines, and quality standards. Manage the patient waiting list and ensure compliance with the maximum waiting time targets.
Act as a key driver for the development and implementation of administrative policies and procedures. Contribute to service development projects aimed at improving efficiency and operational performance.
Ensure that all clinical sessions are adequately supported by clerical staff. Monitor the allocation of secretarial support for consultants, ensuring all administrative needs are met efficiently.
Monitor the departmental budget, ensuring the efficient use of resources. Manage administrative-related expenses, including travel allowances, overtime, and supply procurement.
Serve as a point of contact between the administrative team, clinical teams, and external stakeholders. Effectively communicate departmental updates, key performance targets, and issues requiring attention.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Qualifications
- Management Diploma or equivalent experience in a managerial role
Experience
- Proven track record of implementing change management strategies
Skills
- Strong organisational and time management skills
- Excellent communication skills and interpersonal skills to influence, inform, reconcile differences, and resolve conflicts.
- Ability to deal with competing priorities and a demanding workload.
- Support the Care Group in the delivery of activity to meet challenging performance targets within tight financial controls.
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The Jenny Lind Children’s Hospital, Norfolk and Norwich University Hospital
Paediatric and Obstetric Operational Manager
The Jenny Lind Children’s Hospital, Norfolk and Norwich University Hospital
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