Job ID: 10427887 | AWS EMEA SARL (UK Branch)
AWS Utility Computing (UC) provides product innovations—from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to new product innovations that set AWS services apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.
The region service team is a customer experience‑oriented team looking for a self‑motivated, talented engineer who can solve complex problems and improve service support. We need an engineer who brings a mix of operations and networking expertise and shares our passion to change the way our customers operate. A systems engineer will drive opportunities to automate and simplify daily operations and scale the organisational operations.
Key Job Responsibilities
- Work proactively to solve potential problems and inefficiencies. Communicate clearly and collaborate with others to deliver results with minimal supervision.
- Participate in 24/7 on‑call rotation to troubleshoot high‑severity issues.
- Analyze dashboards and investigate metrics with a vision for improvements.
- Troubleshoot and diagnose problems and work on solutions.
- Create and maintain Standard Operating Procedures (SOPs) and runbooks for documentation.
- Discuss radical new approaches to automate operational issues, assess risks and develop creative solutions.
You will need to be a UK national and be able to obtain and maintain a UK Government Security Clearance. Further details can be found here: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels
A Day in the Life
On a typical day, engineers dive deep into understanding the root cause of a customer issue, investigate why a metric is trending the wrong way, and consult with senior engineers. Engineers own their services and implement Operational Excellence best practices to make out‑of‑hours support painless, automating manual processes. Systems engineering roles focus on troubleshooting, innovating fixes and workarounds, maintaining software updates, and providing data and metrics that support capacity and efficiency. Engineers use Linux skills, networking knowledge, and clear communication to deliver results and thrive in an environment of ambiguity and change.
Basic Qualifications
- Bachelor’s degree in Computer Science or another technical degree or related experience.
- Knowledge of networking fundamentals.
- Experience working in a 24/7 production environment.
- Experience in Linux systems administration and/or development.
- Experience working in at least two of these languages: Python, Java, Perl, PHP, Ruby or Bash/Shell.
Preferred Qualifications
- Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems.
- Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration.
- Experience in network capture and systems troubleshooting.
- Experience building scripts, tooling, and automation for large‑scale computing environments.
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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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