On-site Audio-Visual Engineer

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Responsibilities

• Behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events.
• Prepare meeting rooms for presentations, Video and Audio conferencing, and collaboration.
• Support a wide variety of AV software and hardware.
• Comprehensively troubleshoot a wide range of technology incidents and problems.
• Use Service Desk software to effectively manage all support and service requests.
• Take complete ownership of and resolve all notified support and service issues promptly, courteously, and professionally to agreed service levels (SLAs).
• Keep end‑users fully informed during and at resolution, leaving them assured that they are receiving the best attention.
• Maintain training and support function documentation.
• Effectively communicate with internal customers regarding support issues.
• Maintain an accurate inventory of all AV hardware, firmware, software, and configurations.
• Contribute to the specification and procurement of new hardware and software.
• Monitor and optimise AV system performance.
• Assist in office relocations.
• Leave the support function in such a state that it could easily be picked up by colleagues during an absence.
• Follow appropriate departmental and company procedures and policies (i.e., change control, incident and problem management).
• Monitor performance through the scorecard.
• Hold monthly meetings with on‑site primary contact.
• Report ticket management.

Qualifications

• Previous AV support experience in a concierge service.
• Skilled AV Engineer possessing good interpersonal skills, comfortable with Senior Management.
• Must be smart and confident in their appearance.
• Proven abilities within the AV industry and/or corporate environment for over 5 years.
• Excellent communication and customer service skills.
• Enthusiastic and organised.
• Ability to work under pressure.
• Good knowledge of Crestron, AMX, and RTI.
• Knowledge of Lutron lighting control, Polycom, and MS Teams.
• Firm understanding of networking protocols, RS232, and RS485.
• Good understanding of VOIP telephony and SIP.
• Good understanding of video collaboration and audio conferencing.

Desirable

• Avixa CTS
• Crestron P101
• Extron School of AV
• Cisco CCNA

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