NHS England’s Product and Platforms Directorate designs, builds and runs the core infrastructure that connects thousands of digital service providers across the UK health and care system. The role sits in the Platforms Demographics Domain, supporting delivery of the Single Unique Identifier (SUI) capability and related services to enable safe, consistent identification of children across health and care, with products designed around the needs of professionals, patients and the public.
The post holder will manage delivery of SUI‑related products and services, including documentation, assurance and deployment, and may also lead smaller products, services and initiatives within the Demographics Domain, managing dependencies across national platforms and partner organisations such as the Department for Education. Delivery Managers use agile and lean practices to create the conditions for effective delivery, helping teams learn, improve and innovate through coaching, guidance and practical support.
Main duties of the job
- Deliver key products and services through multi‑disciplinary, user‑centred delivery teams.
- Align the team with the Product Manager and Technical Lead on clear vision, objectives and outcomes (including across dependencies).
- Lead with a servant‑leader mindset to build a motivated, collaborative and continuously improving team.
- Apply and tailor Lean and agile methods (e.g., Scrum and Kanban) to fit the context and wider NHS governance.
- Make work visible using clear, open and transparent ways of working (e.g., flow/Kanban, ceremonies and working agreements).
- Contribute to the Digital Services Delivery profession and the Delivery Management community of practice.
- Experience using delivery insight (e.g., reviews, retrospectives and health checks) to improve outcomes and team performance.
Experience and qualifications
- Experience delivering digital products, platforms or services using agile principles with multi‑disciplinary, user‑centred teams.
- Experience coaching teams, improving ways of working, and helping teams choose the right delivery approach.
- Experience planning and sequencing work, managing capacity, and optimising flow to delivery.
- Experience managing and escalating risks, issues and dependencies, and removing blockers.
- Experience delivering across the product lifecycle and managing transitions between stages.
- Masters or equivalent qualification or equivalent experience.
Skills
- Skilled in the use of delivery insight (e.g., reviews, retrospectives and health checks) to improve outcomes and team performance.
About us
NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education and commercial specialisms – enabling us to design and deliver high‑quality NHS services.
Eligibility and working arrangements
Applicants from within the NHS will be offered a secondment. Agreement must be obtained from the applicant’s employer before submitting the application.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions.
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