We’re partnering with a community-focused housing organisation in South Wales to recruit a RentOfficer. This is an excellent opportunity to join a supportive and well-established income team, playing a key role in maintaining rent collection performance and delivering a consistent, high-quality service to residents.
The opportunity This is a short-term interim role offering immediate impact. You’ll support the day-to-day management of rent accounts, ensuring income processes run smoothly and arrears are effectively monitored.The organisation is open to candidates from Rent Assistant through toRent Officer level, making this a great opportunity whether you’re building on existing experience or stepping into a more autonomous role.
Key responsibilities of a Rent Officer:
- Monitor rent accounts and support effective income collection
- Manage arrears-related administration and follow established processes
- Prepare and issue standard letters and notices in line with procedures
- Maintain accurate records and update housing management systems
- Respond to resident enquiries via phone and email during core hours
- Work closely with your manager to ensure key priorities are delivered
Working arrangements
- 35 hours per week with flexi-time
- Predominantly office-based in Merthyr Tydfil
- Up to 1 day per week working from home
What we’re looking for
- Experience in rent/income collection within housing or a similar environment
- Confident managing rent accounts and following arrears processes
- Strong administrative skills with high attention to detail
- Comfortable working in an office-based, customer-focused role
- Able to start quickly and contribute from day one
- Court experience is not essential, but beneficial for more senior candidates
What’s on offer
- Initial 2-month contract, with potential for extension
- Supportive team environment with clear processes in place
- Opportunity to gain valuable experience within a respected housing provider
If this Rent Officer role is of interest, please apply or contact katie.cox@niyaapeople.co.uk
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