JOB TITLE: Conference and Events Executive
DEPARTMENT: Venues and Hospitality – Non matchday
LOCATION: Stamford Bridge, London
CONTRACT: Permanent, Full Time
JOB FUNCTION: To coordinate events held at Stamford Bridge
KEY RESPONSIBILITIES
- Coordinating, event management and delivering events. Leading and planning with venue stakeholders & suppliers. Management of all legal documentation (RAMS, health and safety, safeguarding).
- Account manage and build relations with clients, club partners including event contractual rights and support internal club events and CFC Foundation events.
- Manage all event costs and pricing. Ensure deposits and event payments are made and any debts are chased in a timely manner.
- Lead on site appointments with Clients/Operations/Suppliers when required.
- Ensure Dynamics/CRM is being used correctly and inputting accurate records. Keeping an up-to-date knowledge of club facilities & event spaces, ensuring up to date room availability and capacities are shared with team and CRM diary.
- Drive and maximise revenue at every opportunity by suggestive selling and upselling.
- Make sure invoices are accurate and sent in timely manner
- Collect H&S and Safeguarding polices in relation to events, (IOSH, Risk Assessments, CDM)
- Championing ED&I, developing & improving ED&I across events.
- Championing sustainability and environmental across events.
MEASURES OF PERFORMANCE
- High customer satisfaction levels as measured by customer feedback minimisation of customer complaints
- Maintaining minimum of 28% profit conversion on Food and Beverage
- Accuracy of BEOs and CRM input
- Keeping the debts to minimum
QUALIFICATIONS
- IOSH (Health and Safety)
EXPERIENCE
- Experience working in events at large venue
- Commercial awareness with attention to yielding of business and maximising profit
- Experience working in a corporate environment
SKILLS & BEHAVIORS
- Confident in customer facing situations – with personnel of all levels
- Ability to inspire customer trust and confidence
- To be able to think fast and to deliver solutions to customer requirements
- Flexibility to work evenings and weekends where required
- Excellent attention to detail
OUR EXPECTATIONS
- To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others
- To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
- To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
- To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
- To report any misconduct or suspected misconduct to the HR Department
OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
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