About the Role
As a Technology Engineer, you will be part of the Connect Plus Services Technology Maintenance Team, responsible for maintaining and improving the technology assets in Area 5. Your role will involve conducting maintenance and rectifying faults on various types of equipment, including CCTV, Emergency Response Technology (ERT), Motorway Incident Detection and Automatic Signalling (MIDAS), Roadside Communication Equipment (RCC), Network Traffic Information System (NTIS), Signal Vehicle Detection (SVD), traffic signals, message signs, and other signalling equipment. This work will be conducted in accordance with the National Highways and Technology Services quality plan, ensuring that all systems are maintained and repaired to meet contractual requirements and deadlines.
The position can be based at Dartford, Leatherhead or South Mimms, with travel to sites across the M25 network.
Responsibilities
- Adhere to ‘Zero Harm’ safety process at all times.
- Provide a customer‑focused, service‑/commercial approach to work.
- Ensure systems are maintained and repaired within contractual requirements through efficient and effective working.
- Ensure NH Service Now data is captured and entered correctly and all data accurate.
- Attend faults, knockdowns, etc. and carry out reactive maintenance including the reinstatement of sites, cable and equipment damaged by others.
- Carry out fault/failure rectification and maintenance duties, included within the shift/on‑call rota and/or out of hours maintenance within the contract response times.
- Provide technical liaison for third‑party faults.
- First‑line technical support for technicians.
- Ensure all faults and planned maintenance are completed within contract timescales.
- Assist the sub‑contractor as necessary for work on traffic signal systems and related equipment.
- Responsibility of employer’s stores, ensuring all stock is booked in and out.
- Ensure that the communications infrastructure is being maintained to standard.
- Record and report any health and safety concerns to your line manager ASAP.
- Manage time and vehicle efficiently whilst on the network.
Qualifications
- Qualified to HNC or B/TEC Higher National Certificate in electronics/telecommunications engineering (or an agreed equivalent qualification), or experience working on motorway communications or closely related systems.
- NHSS8 Certified.
- Good knowledge of NH communications infrastructure and standards.
- NMCS 2 Communications experience, i.e. good all‑round technology experience with MIDAS, CCTV, VMS, ERTs, NTIS, HAWIS, traffic signals, etc.
- Experience of NRTS and NRTS ways of working.
- Able to work in different areas of the network and be flexible on working approaches.
Benefits
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working where roles allow.
- 25 days paid annual leave (pro rata).
- Family‑friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave.
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…
EEO and Diversity Statement
We actively encourage applications from Armed Forces personnel, veterans and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long‑term health conditions to remove barriers for them in obtaining employment. We offer an interview to applicants with a disability if they meet the minimum requirements for the role.
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