Strategy & Operations Manager, Uber Direct

About The Role

Uber Direct is our Delivery-as-a-Service product, enabling restaurants, grocers, and retailers to offer last-mile delivery to their customers through their own app or website by leveraging Uber’s delivery network.

We are looking for a proactive, strategic, and data-driven Operations Manager to support the growth and scalability of the business. In this role, you will work across a wide range of operational and strategic initiatives, helping improve processes, enhance merchant and courier experience, and drive operational excellence. This is a great opportunity for someone who thrives in ambiguity, enjoys solving complex problems, and is motivated to deliver impact in a fast-paced environment.

What The Candidate Will Do

Drive operational improvements

• Identify inefficiencies across processes and design scalable solutions to improve performance
• Optimize workflows to reduce manual effort and increase operational reliability

Leverage data to inform decisions

• Analyze operational metrics to uncover trends and opportunities
• Translate insights into actionable initiatives that improve business outcomes

Partner cross-functionally

• Collaborate with Product, Engineering, Operations, and Commercial teams to improve processes and tools
• Support the rollout of new features and initiatives by ensuring operational readiness

Execute strategic initiatives

• Lead or support projects that enhance the overall performance of the business
• Bring structure to ambiguous problems and drive execution from idea to implementation

Improve stakeholder experience

• Contribute to initiatives that enhance the experience for merchants, couriers, and internal teams
• Identify pain points and help design solutions that improve satisfaction and efficiency

Basic Qualifications

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• 3+ years of experience in strategy, operations, or business consulting in a fast-paced, high-growth environment.
• Strong analytical, problem-solving, and cross-functional stakeholder management skills, with excellent written and verbal communication.
• Proven ability to manage multiple projects, influence cross-functional stakeholders, and drive process or tooling improvements.

Preferred Qualifications

• Strong understanding of merchant experience and ability to improve workflows in ways that reduce friction and increase trust.
• Self-starter mindset with a strong desire to learn, grow, and take ownership in ambiguous environments.

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