Customer Implementation & Onboarding Consultant
Full job description
Nurtur is an all-in-one marketing ecosystem for estate agents, connecting every stage of the customer journey and unifying lead generation, nurturing, and conversion into a single platform. Our platform empowers agents to deliver meaningful, automated cross-channel communication that builds lasting customer relationships, improves engagement, and converts more opportunities into revenue.
The Opportunity
At Nurtur, we are passionate about delivering an outstanding customer experience, and this role plays a critical part in ensuring clients are strategically set up for long-term success from day one.
We are looking for someone with a strong understanding of the marketing landscape, customer journeys, automation, and consultative solution design who can work closely with clients to fully understand their business goals, challenges, processes, and growth ambitions, and translate those into a tailored onboarding and platform strategy.
What You’ll Be Responsible For
- Owning the onboarding journey from Sales handover through to successful implementation and early customer adoption
- Leading discovery and kick‑off sessions to fully understand each client’s business model, goals, customer journey, marketing priorities, and operational requirements
- Translating customer objectives into a tailored onboarding and solution strategy aligned to long‑term success
- Advising clients on best practice across the Nurtur ecosystem, customer communication, lead nurturing, workflows, and engagement strategy
- Ensuring implementations are fully scoped, solution designed, and aligned to the customer’s goals and priorities rather than simply focused on technical setup
- Acting as the primary point of contact during onboarding, building strong and trusted client relationships
- Delivering onboarding sessions and strategic guidance to help customers confidently adopt the platform
- Working closely with internal teams including Sales, Customer Success, Technical, and Support to ensure a smooth and coordinated onboarding experience
- Identifying gaps, risks, or opportunities within a client’s setup and proactively recommending improvements
- Supporting customers through onboarding challenges and ensuring issues are managed effectively and professionally
- Identifying opportunities to expand customer value through additional platform features, services, or strategic recommendations where appropriate
- Maintaining clear project visibility, accurate records, onboarding plans, and progress tracking throughout the customer journey
- Helping customers recognise and measure success outcomes, including contributing towards case studies, testimonials, and customer advocacy
What Good Looks Like In This Role
Customers feel confident, supported, and strategically guided from day one.
Onboarding projects are aligned to customer goals, priorities, and long‑term business success.
Customers clearly understand how to use marketing automation and communication strategies effectively within their business.
Strong customer relationships and trust are established early in the lifecycle.
Customers achieve value quickly while also being positioned for future growth and expansion.
Implementations are thoughtful, commercially aligned, and solution focused rather than simply task driven.
About You
We’re looking for someone who combines strong customer relationship skills with a genuine understanding of marketing, customer journeys, and business needs.
Essential
- Experience in onboarding, customer success, account management, marketing consultancy, or implementation roles
- Strong understanding of marketing principles, customer engagement, and customer journeys
- Ability to confidently consult with clients and translate business goals into practical solutions
- Excellent communication and relationship-building skills
- Strong organisational and project management abilities
- Ability to manage multiple onboarding projects simultaneously
- Proactive, solutions-focused, and commercially aware mindset
- Passion for delivering an exceptional customer experience
Desirable
- Experience within SaaS, marketing automation, CRM, or data‑driven platforms
- Understanding of estate agency or property sector workflows
- Experience delivering customer training, onboarding workshops, or webinars
- Familiarity with CRM systems and marketing automation tools
- Experience working within a consultative or solution‑led environment
Salary & Benefits
- Salary from £25,000 + OTE, dependent on experience
- Uncapped commission scheme
- 25 days holiday + bank holidays
- Health Shield cash plan
- Death in service cover
- Company sick pay
- Perkbox benefits
- Cycle to Work scheme
- On‑site parking
- Enhanced maternity leave
- Referral programme
Location & Working Arrangement
This role is based at our offices in Little Eaton, Derby. Reliably commute or plan to relocate before starting work (required).Work Location DerbyJob Type: Full-timePay: From £25,000.00 per year
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