Operations Manager (Conference and Events) – Newmarket and Huntingdon Racecourses

Operations Manager (Conference and Events) – Newmarket & Huntingdon Racecourses

We are seeking an Operations Manager with a hospitality background to manage the Conference & Events operation at Newmarket Racecourses and support Huntingdon Racecourse.

Key role: deliver outstanding hospitality at renowned horse racing venues.

Responsibilities

• Manage the allocated causal team members to set up and break down meeting rooms and deliver live conference and events
• Review the weekly payroll and assist management of the variable payroll to achieve financial targets while meeting operational needs
• Act as a central point of contact for C&E operational queries
• Attend all regular meetings and briefings to ensure regular communication with all stakeholders
• Develop a good working relationship with the Hospitality team at Newmarket
• Use function sheets to gather customer expectations, room setup and menus requirements
• Work with the chef team to ensure all special diets and allergens are managed on live event days
• Ensure all H&S policy and procedures are followed
• Support the People Operations team in recruitment, selection, induction and retention practices for the C&E department
• Take the lead for C&E team welfare and engagement activities
• Generate and cost new ‘look and feel’ ideas to uplift service styles for C&E

What we’re looking for

• Some experience delivering live conferences, meetings and events
• A positive, approachable and trouble‑shooter
• Strong organisation, communication and computer skills
• The ability to communicate at all levels and meet deadlines
• A self‑starter, motivated by a passion for quality and great service delivery

What you’ll get in return

• Competitive salary and full company benefits
• 23 days’ annual leave plus bank holidays, birthday off and holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity and adoption leave, additional leave after returning from maternity leave and day off for your baby’s first birthday
• Perks & discounts: Shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Equal Opportunity Employer

We are a proud equal opportunities employer and welcome candidates from all backgrounds.

Job Reference: com/1004/74911003/52802285/SU #Levy UK

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