Operations Supervisor

Job Title

Operations Supervisor (Job Number: HOT0CKQC)

Work Locations

Hampton by Hilton Edinburgh Airport, Edinburgh Airport, Edinburgh EH12 9DN

Responsibilities

As an Operations Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience. You will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure efficient operation of Food and Beverage outlets and Front Desk
• Control the flow of customers and orders throughout service
• Manage all transactions during service
• Ensure all outlets are staffed according to business levels
• Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
• Maximise sales revenue through up‑selling and marketing programmes
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation

Qualifications

To successfully fill this role, you should maintain the following attitude, behaviours, skills, and values:

• Previous experience in organising Food and Beverage service in a range of outlets
• Front Office experience in the hotel/leisure/retail sector
• Excellent supervisory skills
• Excellent interpersonal, communication, and delegation skills
• Flexibility to respond quickly and positively to a range of work situations
• Calm and organised
• Committed to delivering high levels of customer service
• Interest in developing others to be part of a winning team

Additional Preferences

• Previous experience as a Duty Manager
• Previous experience at Supervisory level

Benefits

• Competitive annual salary ranging from £29,870 to £30,766.10 based on experience
• Smart uniform provided
• Free and healthy meals when on duty
• Grow your Career: Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts with Perks at Work
• Annual holiday of 28 days including bank holidays, increasing yearly to up to 33 days
• Discounted dental and health cover
• Free Parking
• Guest Experience Day: 1 night stay with dinner and breakfast after successfully passing probation
• Modern and inclusive Team Member’s areas

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