Maintenance Manager

Location: London

Salary: Competitive plus 10% discretionary bonus

Hours: 37.5 hours per week. Maintenance Managers work Monday to Friday, between the hours of 7:30am – 8:30pm. You will be required to work weekends, bank holidays, and on-call hours on a rota basis.

We are looking for a Maintenance Manager who will take accountability for the safe, compliant, and efficient operation of all building services and fabric within our community. In this pivotal role, you will drive statutory compliance, optimise asset and energy performance, and uphold consistently high maintenance standards. As a hands‑on leader, you will manage the on‑site maintenance team, oversee contractor performance, and champion a proactive approach to maintenance.

Key Responsibilities

• Own statutory compliance for the community, ensuring all inspections, certifications, and records are completed on time and remain audit‑ready.
• Maintain accurate, complete, and up‑to‑date property compliance documentation at all times.
• Deliver planned preventive maintenance (PPM) and manage reactive maintenance (RM) to ensure safe, secure, and well‑maintained environments.
• Oversee lifecycle, facilities, and asset management to meet operational KPIs and customer expectations.
• Embed energy management into daily maintenance operations.
• Regularly review plant performance, BMS schedules, and system setpoints to minimise energy waste while maintaining resident comfort.
• Partner with central engineering and energy teams to identify inefficiencies and improvement opportunities.
• Manage contractor performance against agreed scopes, service levels, and compliance requirements, ensuring all contractors operate with appropriate documentation and safe system of work.
• Lead, develop, and line‑manage Maintenance Operatives and Supervisors.
• Conduct regular 1:1s, set objectives, and provide ongoing feedback.
• Deliver a safe, comfortable, and high‑quality living environment.

Skills and Experience

• Proven experience managing building maintenance operations (PPM & reactive) in a similar environment.
• Strong knowledge of statutory compliance, audit readiness, and safe systems of work.
• Formal mechanical and/or electrical qualification (or equivalent practical experience).
• Confident leader with the ability to manage, engage, and hold a team accountable for performance.
• Strong sense of ownership, consistently delivering safe, compliant, and efficient operations.
• Customer‑focused, ensuring maintenance delivery supports a safe, comfortable, and high‑quality resident experience.
• Strong organisational skills and able to work through tasks within set timeframes.
• A great time‑keeper with a flexible approach to work.
• Computer literate with a willingness to learn new systems.
• Experience with large plant systems and BMS systems.

Benefits

• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you.
• Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone.
• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources.
• Recruitment Bounty – Know someone great? Get rewarded when they join.
• Generous Company Pension Contributions – Supporting your future, today.
• Free Eyecare Vouchers – Taking care of your vision.
• Life Assurance Policy – Peace of mind for you and your loved ones.
• Team Events & Staff Parties – Because we believe in celebrating together.
• Long Service Awards – Recognising your dedication and loyalty.
• Employee Assistance Programme – Free, confidential support when you need it.
• Training & Development Programme – Helping you grow your skills and career.
• Perkbox Discounts – Everyday savings on the things you love.
• Half‑Price Gym Membership – Stay active with The Gym Group.

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