Systems & Distribution Manager

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

Position Overview

We are looking for an experienced and talented Systems & Distribution Manager to join our Edinburgh Hotel Sales Team on a fixed term basis and you will be responsible for the integration, effective management, optimisation, and performance of all hotel distribution channels and reservations systems.

What is in it for you?

• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

Key Responsibilities

• Distribution Channel Management
• Manage all online distribution channels, including:
  • OTAs (e.g. Booking.com, Expedia Group)
  • GDS platforms
  • Brand website and direct booking channels
• Ensure content, rates, and availability are accurate and consistent across all platforms
• Optimise channel mix to maximise profitability and reduce cost of sale
• Monitor and manage channel performance, including visibility, ranking, and conversion
• Systems Management
• Oversee and maintain key systems, including:
  • Property Management System (PMS) (OPERA Cloud + MEWS)
  • Channel Manager (SiteMinder)
  • Booking engine (SiteMinder)
  • OTA extranets
  • GDS (Synxis via SM)
• Ensure seamless integration between systems and troubleshoot connectivity issues
• Lead system upgrades, implementations, and configuration changes
• Maintain data integrity across all systems
• Rate & Inventory Distribution
• Ensure correct distribution of:
  • Rate Plans and pricing
  • Availability
  • Restrictions
• Support the Revenue Management team in executing pricing strategies across all channels efficiently and at fast pace with high accuracy
• Conduct regular audits to prevent rate parity issues and distribution errors
• Website & Direct Channel Optimisation
• Ensure the hotel website and booking engine are:
  • Fully functional and user-friendly
  • Optimised for conversion
• Support initiatives to increase direct bookings, including:
  • Promotions and packages
  • Rate visibility
  • Content updates
  • Reporting & Performance Monitoring
  • Produce regular reports on:
    • Channel performance
    • Distribution costs
    • Conversion metrics
• Track KPIs such as:
  • Revenue by channel
  • Average Daily Rate (ADR)
  • Conversion rates
• Highlight risks and opportunities to the commercial team
• Cross-Department Collaboration
• Work closely with:
  • Revenue Management
  • Reservations (RES)
  • Sales & Marketing
  • Front Office
  • GMs
• Ensure alignment between systems, distribution, and operational processes
• Provide guidance and support to teams on system usage and best practices

Key Skills & Experience

• Experience in hotel distribution, revenue management, or reservations
• Strong knowledge of:
  • PMS (OPERA Cloud + MEWS), channel managers (SiteMinder), booking engine (SiteMinder), GDS and all OTA extranets
• Understanding of OTA and online distribution landscape
• Analytical mindset with strong attention to detail
• Ability to troubleshoot technical/system issues
• Strong communication and stakeholder management skills

Key Competencies

• Commercial awareness and revenue focus
• Problem-solving and technical capability
• Organisation and attention to detail
• Ability to prioritise in a fast-paced environment
• Proactive and solution-oriented approach

The Process

If you think you have the skills and experience required for this role, apply now and one of our friendly team will be in touch!

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