Operations Manager

Overview

We’re partnering with a growing residential operator to appoint an experienced Operations Manager to support the day‑to‑day running of a UK residential portfolio.

Working closely with the Operations Director, this role will act as a senior operational lead across property management, compliance, service delivery and team support, helping drive operational performance across a mixed PRS/BtR portfolio.

Key Responsibilities

• Support day‑to‑day portfolio operations across residential assets.
• Act as a senior escalation point for operational, customer and compliance matters.
• Oversee health & safety and statutory compliance across the portfolio.
• Lead operational audits and support continuous improvement initiatives.
• Work closely with property management and asset management teams to maintain high service standards.
• Support team performance, workload management and operational consistency.
• Assist with systems implementation and process improvement projects.

Qualifications

• Proven residential property management experience within PRS, BtR or mixed‑use portfolio.
• Strong operational and compliance knowledge, including H&S and risk management.
• Confident managing multiple priorities in a fast‑paced environment.
• Strong stakeholder management and communication skills.
• Experience working with property management systems and compliance platforms.
• Willingness to travel to Birmingham and other UK locations when required.

This is an excellent opportunity to join a growing business in a hands‑on operational leadership role with genuine long‑term progression potential.

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