Cargo Office Team Leader

Cargo Office Team Leader (JOB-2806) Hounslow, England

Salary: GBP34631.7 – GBP34631.7 per annum

Right Now Group are recruiting for a Cargo Office Team Leader to join one of the leading cargo ground handlers based at Heathrow Airport.

This is a fantastic opportunity for an experienced Cargo Agent or current Team Leader looking to take the next step in their career within a fast-paced and professional environment.

Key Responsibilities of the Cargo Office Team Leader

• Supervise, mentor, and lead a team of cargo agents, ensuring productivity, motivation, and professional development.
• Oversee import and export operations using designated systems, ensuring accuracy and adherence to airline, customs, and CAA regulations.
• Coordinate with internal departments and external agencies including GSAs, Airlines, and Freight Agents.
• Ensure all cargo handling activities are compliant with Health & Safety and Security procedures.
• Monitor and improve operational processes, identifying areas for efficiency and leading corrective actions.
• Act as a communication bridge between Operational Clerks and Management, relaying relevant operational updates.
• Maintain a clean, safe, and efficient working environment, leading by example.
• Support the implementation of new practices and participate in ongoing training initiatives.
• Handle customer inquiries professionally, resolving issues promptly to maintain excellent service standards.

Skills & Experience Required for the Cargo Office Team Leader

• Strong working knowledge of airline, import/export, and cargo operational requirements.
• Hands‑on experience using ABS or similar cargo handling systems.
• Knowledge of dangerous goods regulations (certified or willing to undergo training).
• Ability to work independently and make sound decisions under pressure.
• Excellent communication and problem‑solving skills.
• Positive attitude with adaptability in a dynamic, fast‑paced environment.
• Strong understanding of Security and Health & Safety procedures.
• Proven ability to coach, train, and motivate team members.

What’s On Offer for the Cargo Office Team Leader

• Salary: £34,631.69 per annum
• Shift: 4 on 4 off (2 days, 2 nights)
• Hours: 07:00 – 19:00 & 19:00 – 07:00
• Holiday cover may be required.

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