Customer Advisor – TradePoint

Shifts: Monday – Friday 7:30am – 10:30am

Hourly rate: £13.64 per hour (incl. £0.54 allowance)

B&Q Newbury

Overview

Customer Advisor – TradePoint

Part‑time (15 hours per week), permanent contract.

Responsibilities

• Operate the Tradepoint counter, engaging and advising trade members.
• Take ownership of TradePoint members, understanding their businesses through conversation.
• Recommend appropriate products and services to members.
• Promote and enrol members into the trade loyalty scheme.
• Flexibly cover teamwork duties, including weekends, evenings and bank holidays.

Qualifications & Skills

• Excellent communication and teamwork skills.
• Ability to adjust approach for varied customers and colleagues.
• Strong relationship‑building and opportunity‑spotting skills.
• Motivation for continuous skill development through training.
• Willingness to contribute as part of a team.

Benefits

• Competitive salary.
• Award‑winning pension scheme and ShareSave options.
• 6.6 weeks holiday.
• Payroll giving, Employee Assistance Programme, shopping discounts and colleague well‑being benefits.
• Access to diversity and inclusion networks.
• Generous breaks to support well‑being.

To request recruitment adjustments, contact recruitment@b-and-q.co.uk.

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