Operations Manager (Conference and Events) – Newmarket and Huntingdon Racecourses NEW Levy Post[…]

Operations Manager (Conference and Events) – Newmarket and Huntingdon Racecourses

Full‑time, permanent position.

Salary: up to £33,000 plus excellent benefits, including healthcare, wellbeing support, 23 days’ annual leave plus bank holidays, life assurance, meals on duty, and more.

Responsibilities

• Manage the allocated causal team members to set up and break down meeting rooms and deliver live conference and events
• Review the weekly payroll and assist the management of the variable payroll to achieve financial targets while meeting operational needs
• Act as a central point of contact for C&E operational queries
• Attend all regular meetings and briefings to ensure regular communication with all stakeholders
• Develop a good working relationship with the Hospitality team based at Newmarket
• Use function sheets to gather customer expectations, room set‑up and menu requirements
• Work with the chef team to ensure all special diets and allergens are managed on live event days
• Ensure all H&S policy and procedures are followed
• Support the People Operations team in recruitment, selection, induction and retention practices for the C&E department
• Take the lead for C&E team welfare and engagement activities
• Generate and cost new “look and feel” ideas to uplift service styles for C&E

Qualifications

• Some experience delivering live conferences, meetings and events
• A positive, approachable and troubleshooting attitude
• Strong organisation, communication and computer skills
• The ability to communicate at all levels and meet deadlines
• A self‑starter; motivated by a passion for quality and great service delivery

Benefits

• Competitive salary and full company benefits
• 23 days’ annual leave plus bank holidays, birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: Enhanced maternity, paternity and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Equal Opportunity Statement

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

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