£40,000 to £50,000
Greater Manchester
Umbrella Payroll Technology | Office-Based | Excellent Working Environment
We’re working with a market-leading payroll technology provider that powers compliant umbrella and contractor payroll solutions across the UK temporary labour market. Renowned for high-volume processing, robust compliance, and outstanding customer service, they deliver scalable platforms trusted by umbrella companies, recruitment agencies, and contractor workforces.
About The Role
We’re looking for a Customer Growth Manager (Implementations & Onboarding) to play a pivotal role in the company’s continued growth. This is a specialist implementation and customer success position where you’ll own the full client journey — from initial onboarding to successful platform adoption.
Key Responsibilities
- Lead end-to-end client implementations and onboarding projects
- Deliver seamless transitions onto the payroll platform
- Act as the primary client contact during implementation
- Configure systems for high-volume payroll and batch payment processing
- Drive high adoption rates and deliver an exceptional customer experience
- Work closely with Operations, Compliance, and Product teams
- Manage client relationships, retention, and long-term success
Skills & Experience Required
- Solid background in umbrella payroll, contractor payroll, or payroll software
- Strong knowledge of UK payroll legislation and umbrella compliance
- Proven experience in implementations, onboarding, or customer success
- Understanding of contractor payroll processes and batch payment models
- Excellent stakeholder management and client-facing skills
What Is On Offer
Opportunity to join a fast growing, ambitious payroll technology business — high-impact role blending implementations, customer success, and process improvement — collaborative, professional office-based environment — real progression opportunities within payroll tech and customer operations.
If you’re an experienced payroll professional who thrives on helping clients succeed and loves delivering smooth implementations, this is a fantastic next step.
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