About Pleo
Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we’re changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike – with a vision to help all businesses ‘go beyond’.
The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.
Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success.
About The Role
We are looking for a best in class Strategic Programme Manager to join our GTM Strategy & Programs team. This is a multi-functional team focussed on 10x initiatives that combines strategy, data, operations and cutting-edge technology, in order to build efficiencies in Pleo’s GTM via Sales, CS, Product and Comms. You must have a proven track record as a Programme Manager with experience managing end-to-end execution of a project and a team to support successful delivery. You will be supporting and delivering major business growth by building robust and smart processes as well as problem solving for new and innovative solutions that will 10x Pleo’s growth.
Who you’ll be working with and reporting to
You’ll report to the Director of GTM Strategy & Programs, and the role sits within the Revenue Operations function at Pleo. You’ll work closely with Revenue Operations, Customer Success, Sales and Growth, Product and Data teams and Commercial IT.
What you’ll be doing
- Lead and New Business revenue acquisition
- Growth revenue pipeline
- Churn prevention
- Product adoption
- AI-assisted GTM delivery
- Customer profile scoring and segmentation
You’ll be keeping yourself busy…
- Leading the end-to-end delivery of cross-functional projects for implementation of new, high-impact commercial processes (including the latest AI workflows) including successful adoption and change management.
- Defining new strategic initiatives, building structured business cases for solutions that materially improve revenue efficiency, velocity, and predictability.
- Communicating recommendations and new process enablement to senior management and function teams in a clear, concise and impactful way.
- Leading stakeholder engagement, facilitating and collaborating in project team meetings and acting as the key orchestrator of process and delivery.
- Managing deadlines, prioritising workloads, bringing high velocity, and maintaining strong attention to detail to meet organisational objectives and quality measures.
What you bring
- Minimum of 3 years of experience in a Programme Manager or Strategy & Operations role
- Background in consulting, startup or industry-related experience managing teams of cross-discipline resources with complex, multi-location programs is a plus
- Exceptional organisational and time-management skills with a proven ability to manage multiple projects / stakeholders concurrently, and ensure timely delivery
- Ability to think outside-the-box and problem solve for some of the hardest growth problems at Pleo. This is supported by strong analytical and decision-making abilities.
- Experience handling high-pressure situations and tight deadlines.
- AI-first mindset with experience with AI tools and integrations (eg. GPT models, n8n, Clay etc.)
- Proficiency in Excel or Gsheet, including formulas, pivot tables, and data visualisation techniques.
- Nice-to-have: Strong personal interest, understanding and experience in utilising AI workflow tooling (n8n, Clay etc.)
Why is this role a good fit for you
- You don’t just want to suggest strategies from a slide deck; you want to get into the weeds of n8n, Clay, and GPT models to actually build the workflows that drive revenue.
- You prefer exponential growth over incremental gains. You are comfortable with the high-pressure, high-velocity nature of a startup and enjoy solving hard problems that don’t have a pre-existing playbook.
- You can analyse complex customer segmentation data in a spreadsheet and then pivot to a meeting where you convince a Sales or CS leader to adopt a brand-new, AI-assisted process.
This role is not a good fit for you
- You are looking for a role where you manage established, stable processes and perform routine status updates, the “10x” and “innovative ideation” requirements of this role will feel overwhelming.
- Your project management style relies solely on traditional waterfall methods and you aren’t interested in experimenting with LLMs or automation tooling, you will likely struggle with Pleo’s “AI-first” mandate.
- You prefer to work in a bubble without constant stakeholder management and cross-functional collaboration, the “orchestrator” aspect of this job won’t suit you.
Benefits
- Your own Pleo card (no more out-of-pocket spending!)
- Lunch is on us for your work days – enjoy catered meals or receive a lunch allowance based on your local office
- Comprehensive private healthcare – depending on your location, coverage options include Vitality, Alan or Médis
- We offer 25 days of holiday + your public holidays
- For our Team, we offer both hybrid and fully remote working options
- We use MyndUp to give our employees access to free mental health and well-being support with great success so far
- Paid parental leave – we want to make sure that we’re supportive of families and help you feel that you don’t have to compromise your family due to work
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