Digital Delivery Analyst – London (hybrid working)
Up to £45,000 PA plus benefits
An exciting opportunity has arisen for an ambitious and analytically minded Digital Delivery Analyst to join a growing digital delivery function within a large-scale environment.
This is a newly created position following a wider business restructure, offering the successful candidate the chance to shape the role and make a genuine impact from day one. You’ll support the delivery and ongoing enhancement of a customer‑focused digital platform used across complex operational environments. The role offers a varied workload combining reporting, analysis, coordination, stakeholder communication and governance support.
Working within a small, collaborative team, you’ll gain excellent exposure across digital delivery, operational performance, compliance and platform improvement initiatives.
Key Responsibilities
- Support the planning and coordination of platform releases and delivery activities
- Produce and maintain delivery performance reports, service review reports and operational updates for internal and external stakeholders
- Analyse business and operational requirements and help translate them into clear delivery actions
- Track risks, dependencies, timelines and delivery progress
- Create and maintain accurate reporting documentation
- Support ongoing audit activity through documentation management and evidence gathering
- Maintain logs relating to defects, risks, actions and dependencies
- Coordinate with testing teams to support User Acceptance Testing (UAT) activities
- Help prepare testing plans and track outcomes
- Support change requests and continuous improvement initiatives
- Assist with smoke testing and release support where required
- Provide clear and timely updates to internal stakeholders and external partners
- Liaise with suppliers and delivery teams to ensure requirements and deadlines are met
- Support ticket management processes and service‑related communications
Requirements
- Excellent communication skills with the ability to engage confidently across teams
- Strong analytical and reporting capability
- Highly organised with strong attention to detail
- A proactive, adaptable approach and willingness to learn quickly
- Comfortable working in a fast‑paced, evolving environment
- Experience within digital platforms, technology delivery, operations, or service environments would be advantageous
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