Service Delivery Supervisor

We are seeking a dynamic and experienced Service Delivery Supervisor to ensure a compliant operation with full duty coverage and adherence with the various company policies and procedures. To act as first point of communication for the driving team.

Responsibilities

• Service monitoring, detailing, traffic delays and road closure management.
• First Use Checks and Gate checks Audits.
• CCTV downloads as required.
• Complaint investigation.
• Coach, support and advise drivers on a daily basis.
• Efficient forward allocation of driving work within the European, Domestic and / or Mixed Rules.
• Efficient forward allocation of vehicles to meet the seating capacities within the contract requirements ensuring efficient use of all vehicles.
• Ensure daily coverage of all operations, including the day-to-day operational needs.
• Ensure compliance with all appropriate driving regulations, both Domestic, European and / or Mixed Rules at all times.
• Keep accurate records of the Duty Allocation System (DAS).
• Work in collaboration with the engineering team to liaise and collaborate with breakdown and RTCs and VOR’s.
• Use tracking equipment to ensure service delivery is running accurately and efficiently.
• Lost mileage reconciliation and EPM recording as necessary.
• On-call coverage.
• Out-of-hours social media / app posts to report operational updates.
• Driving coverage if necessary.

Working Hours

45 hours per week working 5 days covering Sunday – Saturday.

Essential Experience

• Able to communicate with colleagues at all levels in a polite, swift and efficient manner.
• Good team and interpersonal skills.
• A highly organised individual with a proactive and positive attitude to work.
• A willingness to learn and work flexibly to the needs of the business.
• Enthusiastic, conscientious and hardworking.
• Excellent verbal and written communication skills.
• Able to remain calm under pressure.
• PCV licence – this is a must.

Please only apply if you have the relevant experience for this position. If you do not have the relevant experience your application will be automatically rejected.

#J-18808-Ljbffr…