Job Overview
We are looking for an organised, professional and friendly individual to join our sexual health service as a Clinic Support Administrator. The role provides a welcoming front‑of‑house service and manages patient enquiries across multiple clinic locations.
Main Duties of the Job
- Deliver a professional and welcoming front‑of‑house service to patients and visitors.
- Act as the first point of contact via telephone, email and in person.
- Manage incoming calls and a centralised generic mailbox, ensuring timely response and appropriate escalation.
- Process referrals, bookings and patient registrations using the electronic patient record system.
- Provide accurate information and refer patients to the most appropriate clinic within the network.
- Arrange interpreting or communication support where required.
- Support patient flow within clinics, including routine observations (height, weight, blood pressure) and urine sample collection, following training.
- Act as a chaperone for clinical consultations and examinations in line with policy.
- Communicate results verbally when directed by a clinician.
- Maintain reception, waiting and operational areas to agreed cleanliness and tidiness standards.
- Follow infection prevention and cleaning protocols and report estates or environmental issues promptly.
- Monitor and maintain stock levels, including ordering stationary and supplies.
- Manage incoming and outgoing post, including Royal Mail click and drop processes and the condom‑by‑post scheme.
- Support medication collections in line with service procedures.
- Attend the Saturday rota and be available for evening work up to 8 pm as part of contracted hours.
- Work flexibly across Ipswich and Bury St Edmunds, travelling independently between sites.
Qualifications & Education
- Good standard of general education, including GCSE (or equivalent) in English and Maths.
- NVQ Level 2 in Business Administration or equivalent experience.
Work‑Related Knowledge & Experience
- Experience in a customer‑facing or front‑of‑house role.
- Experience handling telephone enquiries in a busy environment.
- Experience with accurate data entry and record keeping.
- Experience working as part of a team with members of the public.
- Experience in a healthcare or public service setting.
- Experience using electronic patient record systems and monitoring shared mailboxes or processing referrals.
- Excellent verbal and written communication skills.
- Ability to provide a professional and welcoming front‑of‑house service and work calmly in a busy environment.
- Ability to prioritise workload, manage time and follow administrative procedures accurately.
- Strong attention to detail in record keeping.
- Ability to work effectively as part of a team and develop positive working relationships.
- Ability to respond calmly to challenging situations and to act on safeguarding concerns.
- Commitment to maintaining strict confidentiality of sexual health information.
- Awareness of infection prevention and control principles.
- Good IT skills, including email and electronic systems.
- Ability to work flexibly across sites and travel independently between Ipswich and Bury St Edmunds.
- Willingness to undertake training for routine observations and chaperoning duties.
- Experience managing challenging situations with the public.
Person Specification
- Professional, discreet and non‑judgemental approach to handling confidential information.
- Strong organisational and administrative skills.
- Team‑working ability and willingness to support colleagues across multiple clinics.
- Dedication to providing inclusive and respectful care.
Organisation
Provide is a Community Interest Company (social enterprise) dedicated to delivering high‑quality health and social care services across the community. Provide is an equal‑opportunity employer committed to diversity and inclusion.
Vision: Transforming LivesValues: Care, Innovation and CompassionMission: Transforming lives by treating, caring and educating people
EEO Statement
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, including LGBT+, ethnic minority and men’s networks. Applicants from under‑represented groups are encouraged to apply.
Disability
If you have a disability and need assistance or more time to complete your application or attend an interview, please contact the HR Services Team.
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