B2B Client Operations Manager

Join to apply for the B2B Client Operations Manager role at Vivobarefoot

Location: Barley Wood, North Somerset (Hybrid – circa 2 days per week in our beautiful nature home office)

Salary: £competitive

Type: Full-time

We’re Vivobarefoot, a regenerative footwear company on a mission to reconnect people with the natural world. We’re looking for a B2B Client Operations Manager to own and optimise the experience for our wholesale partners, ensuring smooth order processing, excellent service, and strong client relationships.

What You’ll Do

• Be the key point of contact for B2B client support and relationship management
• Oversee the full lifecycle – from entry to shipping, returns and invoicing
• Work cross‑functionally with Sales, Logistics, Warehouse and Finance
• Drive process improvements and develop SOPs for scaling operations
• Track performance metrics (like OTIF) and present data‑driven insights

What You’ll Bring

• 2+ years in Customer service or sales support (ideally in retail or footwear)
• Experience working with B2B customers in a retail or wholesale environment
• Experience with platforms like NetSuite or SAP
• Organised, detail‑focused and calm under pressure
• A collaborative, customer‑first mindset

What You’ll Get

• 25 days’ holiday + 4 wellbeing/volunteering days + your birthday off
• Private medical & mental health cover
• Livebarefoot Fund (up to £1,000/year for personal growth)
• Free seasonal footwear + discounts
• 5% matched pension, parental leave, travel allowance and more

We’d love to hear from you, if you have the experience we need and want to help us grow a business that’s making people, and the planet, healthier from the ground up.

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