SSC Operations Manager

Shared Service Centre Operations Manager

The Shared Service Centre Operations Manager role is to provide leadership and management of multi‑discipline teams and ownership of delivery of an operational area of the SSC. This involves strategic thinking, engineering effective and efficient end‑to‑end processes, resource planning across a number of teams within the operation and managing a team of Assistant managers. The post holder will be responsible for enabling the delivery of exceptional service, be client‑centric and quality‑focused ensuring we deliver to our operational excellence standards.

Qualifications

• Proven experience at Operations Manager or equivalent level
• Exceptional leadership and people management skills
• Strong communication and influencing skills
• Proven project and change management skills – ability to manage complex operational projects
• Commercially focused with experience of managing against a P&L
• Ability to think both strategically and operationally
• Highly skilled in the development and leadership of teams with the ability to challenge and coach individuals
• Adept at working independently, pre‑empting and resolving issues
• Highly diplomatic and discrete with the ability to handle highly sensitive matters
• Proactive at all times and able to work on own initiative without supervision
• Highly organised and driven while being aware of the wider context, as well as maintaining control over detail
• Strong ability to prioritise and focus on getting the job done while continuing to evaluate additional requests

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