Team/Role Overview
This is a pivotal opportunity within Citi’s Services’ Business Execution team for the UK cluster, driving critical initiatives that underpin our strategic priorities and governance commitments. Reporting directly to the UK Cluster Business Execution Head (Director) at VP level, this role is central to ensuring robust governance and compliance with the Senior Manager and Certification Regime for UK Services.
The role focuses on three core areas: (1) SMCR Management and Oversight – lead the governance of UK Services in relation to the Senior Manager and Certification Regime (SMCR); (2) Governance Coordination – manage governance submissions to key UK forums and ensure timely, accurate information flow to stakeholders; and (3) SMCR Documentation & Assurance – develop and maintain a comprehensive, auditable library of documents that demonstrate the rigorous “reasonable steps” undertaken by UK Services Senior Managers.
Key Responsibilities
- Ensure SMCR Compliance – drive and oversee Services’ adherence to the SMCR framework across UK Services.
- Enhance Governance Frameworks – continuously evaluate, enhance, and optimize SMCR‑linked governance processes and controls.
- Secretarial Functions – execute essential corporate secretarial duties, coordinate Services governance meetings, track deliverables, and maintain a robust, auditable documentation library.
- Manage Regular Submissions – coordinate and lead submissions to critical UK Franchise forums, ensuring accuracy and timeliness.
What We’re Looking For
Essential Qualifications & Skills
- Proven Leadership – ability to work effectively, influence stakeholders, and deliver results within complex, matrixed organizational structures.
- SMCR Expertise – specific expertise in the Senior Manager and Certification Regime.
- Governance Experience – demonstrated experience with UK corporate governance practices in a financial services firm.
- Change Management – proven track record in leading governance and corporate secretarial activities, initiating and driving process improvements.
- Interpersonal & Collaborative Skills – strong teamwork capabilities and ability to foster cooperative relationships across diverse groups.
- Communication & Analytical Acuity – excellent written, verbal, and analytical skills.
- Technical Proficiency – advanced proficiency in Microsoft Office Suite (PowerPoint, Excel, SharePoint, Project); advanced AI user preferred.
Desired Attributes
- Continuous Improvement Mindset – proactive approach to identifying and implementing efficiencies.
- Adaptability to Innovation – enthusiasm for exploring and utilizing AI tools to enhance governance and compliance functions.
- Educational Background – Bachelor’s Degree required; Master’s Degree highly desirable.
What We Can Offer You
We provide a flexible, hybrid working model (up to 2 days working at home per week), a competitive base salary, and a comprehensive benefits package.
- Generous holiday allowance, starting at 27 days plus bank holidays; increasing with tenure.
- Discretionary annual performance related bonus.
- Private medical insurance packages.
- Employee Assistance Program.
- Pension Plan.
- Paid Parental Leave.
- Special discounts for employees, family, and friends.
- Access to an array of learning and development resources.
Job Family Group
Business Strategy, Management & Administration
Job Family
Business Execution & Administration
Time Type
Full time
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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