Account Manager – Ticketing

About the Role

Fuse is looking for an experienced Account Manager who thrives within a fast-paced agency environment.

Responsibilities

• Assist the Account Director in delivering Ticketing & Guest communication solutions for a high-profile client.
• Support the implementation, testing, rollout, and management of the client’s Guest Management Systems.
• Order, allocate, and distribute tickets across multiple UEFA Club Competitions.
• Provide training and ongoing support to the ticketing team and client Ticket Managers.
• Ensure ticket ordering via UEFA platforms meets all deadlines.
• Collaborate with UEFA and the marketing agency throughout the season to manage multiple match days.
• Maintain accurate project management tools and communicate progress to stakeholders.
• Support internal and external meetings, including rooms, diary invites, agendas, and minutes.
• Manage budgets: complete timesheets, raise POs, track invoice payments, and update internal budgets.
• Identify efficiencies and recommend operational improvements.
• Support wider event project teams in hospitality, production, logistics, and content as needed.
• Collaborate with internal teams to ensure cohesive and integrated execution.

Desired Skills & Experiences

• Experience in relevant roles, preferably with an agency background.
• Passion for sport and entertainment.
• Experience with online ticketing portals and guest management systems.
• Client management experience and strong relationship-building skills.
• Excellent written and verbal communication.
• Proficient in MS Office: Word, Excel, PowerPoint.
• Process-driven with attention to detail.
• Ability to multitask and focus on solutions.
• Positive, friendly attitude.
• Bonus: Experience working with international clients.

Location & Working Conditions

• Full-time role based in the London office with occasional UK/International travel.
• On-site work at events and weekend work may be required.
• Flexibility to work remotely as needed.
• Must be eligible to work in the United Kingdom.

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