Operations Supervisor Overview
As an Operations Supervisor, you will be an expert in your area of responsibility, overseeing stock control and all operational processes relating to stock, whilst upholding exceptional store standards. The pace is fast‑moving and dynamic, requiring high levels of productivity and outstanding performance against required business KPIs to deliver a seamless support service to the store. You will be the primary contact between Head Office and the store, ensuring that all stock opportunities are communicated. You will communicate business risks regarding stock directly to your line manager and Regional Manager. Training will form part of your role, working with the store team to upskill their knowledge in stock processes, ensuring commercial awareness within the team, and that all stock compliances are adhered to consistently. Stock loss prevention, stock damage prevention and general stock safety will be your responsibility; therefore, you will maintain all stock areas back of house and on the shop floor.
About you
- Previous experience within retail operations preferred.
- Strong organisational skills and attention to detail.
- Ability to deliver a ‘customer first’ experience.
- Team player with the ability to work alone.
- Always lead by example, focusing on evolving the store opportunities.
- Flexibility to meet rapidly changing priorities and deadlines.
- Able to build strong and effective relationships.
- Excellent communication skills.
- Ability to understand store targets and KPIs.
- Embraces change.
- Professional approach.
- Excellent planning and time management capabilities.
Role Responsibilities
- Ensure that all stock processes and procedures are maintained within the store, training the existing team and any new starters to adhere to all stock handling policies, and health & safety policies.
- Work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to ensure stock file accuracy.
- Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment is seamlessly executed throughout the store.
- Ensure all recalls, price changes and stock‑related queries are dealt with in a timely manner and communicated to the wider team.
- Work in accordance with relevant company policies and procedures, always ensuring stock compliance.
- Manage stock on the sales floor, including managing the discount process for damaged products.
- Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have functional locks (where applicable).
- Prepare and manage stock takes and weekly cycle counts.
- Support on the shopfloor during peak business hours and when needed act as a keyholder.
- Order testers for the store, ensuring an efficient and organised process is in place, to ensure testers are available for customers.
- Supply ordering for packaging, hygiene, stationery, etc.
- Support the Store Management team with Gratis and Grot policy and process.
Our Benefits
- A competitive salary, reviewed annually.
- Generous time off, up to 25 days annually.
- Access to an employee discount at Space NK of up to 50% off products, brand dependent.
- A range of health & wellness benefits, with support for physical, mental & financial well‑being.
- Access to training and development opportunities from our education team and brand partners to support your growth and development.
- Access to additional third‑party discounts across shopping, health, lifestyle and well‑being.
- Refer a friend’s bonus scheme.
Equal Opportunities
Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK.
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